Customer Care and Technical Support Representative | For Pooling |

5 days ago

Taytay, Philippines Quantrics Enterprises Inc. Full time

Customer Care and Technical Support Representative | (Php19,000 - Php26,000) | Taytay | T000 | For Pooling At Quantrics, we believe in hiring people who are ready to shine If the following sounds like you, then you’re exactly who we want on our team: Requirements At least 18 years old Graduate of Senior High School or High School (Old Curriculum) Willing and excited to work onsite in Taytay, Rizal Open to a shifting schedule, including graveyard shifts Has a valid NBI Clearance (Applicants with NBI will be prioritized) Your Qualifications & Skills Excellent English communication—spoken and written Great with people and a natural problem‑solver Proficient in MS Office and web applications Fast and accurate typing, sharp comprehension, and top multitasking abilities Strong analytical and troubleshooting skills in a fast‑paced support environment Previous BPO experience is a plus—but not required What You’ll Be Doing Deliver exceptional customer service via voice and non‑voice platforms (calls and chats) Navigate multiple systems and tools to assist customers with speed and accuracy Make outbound calls when needed and tailor‑fit solutions to customer needs Respond to inquiries about pricing, products, and services in a clear, helpful manner Recommend, upsell, and cross‑sell cutting‑edge communication products Follow standard procedures to solve issues thoroughly and efficiently Build strong customer relationships with empathy and professionalism Handle payment negotiations and collections with care and respect Perform both voice and non‑voice support tasks as part of a dynamic, blended role Perks That Set Us Apart Earn up to Php 19,000–Php 26,000 + Quarterly Salary Increases* Hybrid/Work‑from‑Home options (performance‑based after probation) HMO with 1 FREE dependent 10 Vacation Leaves + 10 Sick Leaves (convert unused SLs to cash) Life and Accident Insurance from Day 1 Optical, Medicine, and Mental Health Reimbursement 6 Months Paid Maternity Leave + Cash Assistance 15 Days Paid Paternity Leave Ready to Apply? Come Walk In Walk‑In Applications WelcomeMonday to Friday | 10:00 AM to 5:00 PM SM Taytay IT Business Park, Ground Floor (Beside Anytime Fitness),Manila East Rd., Taytay, Rizal Weekend/Holiday operations may vary. Stay updated via our social media Bring your Valid ID and Resume.TARA NA SA Q For PoolingTerms and conditions apply. Seniority Level Entry level Employment Type Full-time Job Function Information Technology IT Services and IT Consulting #J-18808-Ljbffr

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