CRM Manager

3 weeks ago

Taguig, Philippines Millennial Zeal Technology Corporation Full time

Job descriptions: CRM System Management Day-to-day management of CRM system, ensuring data accuracy and integrity. Proactively engage with customers through various channels (phone, email, chat, social media, to address inquiries, resolve issues and/or gather feedback). Data Analysis and Reporting Maintain accurate records of customer interactions, user activity and demographics. Analyze data to identify trends, patterns, and areas for improvement. Track, measure, and evaluate performance of different customer communications and conduct. A/B tests for optimization and improvements. Content Management and Creation Ensure content is accurate, relevant, and consistent with brand guidelines Conduct thorough reviews of all contents before publication to verify accuracy, grammar, spelling and adherence to company standards. Implement quality assurance processes to minimize error and maintain a high level of content integrity. Communication and Collaboration Work closely with teams across the organization to ensure all activities are aligned and meets business needs, and achieve successful execution and implementation. Foster a collaborative environment to ensure effective communication and coordination.. Manage cross-departmental projects and initiatives related to in-app contents. Planning and Execution Work closely with Community Team in developing user engagement strategy and tactics, target metrics, and internal KPIs. Support Community Team in managing highly relevant and engaging campaigns, brand. communities, and other Community-related initiatives, from conceptualization to execution. Job Requirements Bachelor’s degree in Business, Marketing, or any related field. With proven experience in digital marketing, community management, and data analysis. Proven experience in handling systems like Salesforce, Clevertap, Mailchimp and other CRM or CMS platforms is a plus. Strong interpersonal skills with the ability to build rapport and communicate effectively with diverse customer segments. Strong analytical skills with the ability to interpret data, draw actionable insights, and make data driven decisions. #J-18808-Ljbffr

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