Business Systems

1 week ago Be among the first 25 applicants Join our dynamic team at CC3 Solutions, LLC (“CC3”) as a Business Systems & CRM Administrator and play a key role in revolutionizing telecommunications for enterprises, delivering innovative solutions for our customers while thriving in a people-first culture that emphasizes collaboration and professional and personal growth. About CC3 CC3 partners with leading technology providers to deliver comprehensive communication and connectivity solutions that help businesses operate smarter and more efficiently. We pride ourselves on providing exceptional service, deep technical expertise, and long-term client relationships built on trust and results. Founded in 2017 by experienced executives from major telecom firms, we provide customized enterprise solutions as an award-winning AT&T exclusive solution provider. Our mission is to make it easy to source and implement new solutions while staying ahead of the technology curve, offering business-friendly flexibility that larger providers often cannot match. Job Summary The Business Systems & CRM Administrator will be responsible for customizing, optimizing, and automating workflows within our Zoho applications and other integrated business tools. This role will play a critical part in ensuring that our systems work seamlessly together, providing data-driven insights and automating manual processes to improve efficiency. The ideal candidate is experienced with Zoho (or similar CRMs), workflow automation, integrations, reporting, and scripting and enjoys working in a fast‑paced, high‑impact environment. Key Responsibilities Business Systems & CRM Administrator Manage and maintain Zoho CRM, Zoho Desk, Zoho Analytics , and other business tools. Configure system settings, workflows, automation rules, permissions, and access controls. Ensure system reliability, data integrity, and process optimization for sales and support teams. Workflow Automation & Customization Build and enhance automated workflows and integrations across multiple business systems. Leverage Zoho Flow, APIs, Zapier , and other tools to streamline operations. Data & Reporting Develop dashboards, reports, and analytics in Zoho Analytics (or similar tools) to provide actionable insights into sales, customer support, and business operations. Ensure data accuracy and implement best practices for data management. System Integrations & Technical Support Integrate CRM, ticketing, and other business applications to improve efficiency and streamline processes. Work with APIs and webhooks to connect various tools and automate workflows. Provide technical support and troubleshooting for internal system users. Required Qualifications and Skills 2+ years of experience working with CRM platforms (Zoho preferred, but Salesforce, HubSpot, or similar CRMs are acceptable). Hands‑on experience with workflow automation and integrations using Zoho Flow, APIs, Zapier, or other automation tools . Strong analytical skills with experience in Zoho Analytics, Power BI, or similar reporting tools . Understanding of ticketing systems (Zoho Desk, Zendesk, ServiceNow, etc.) is a plus. Excellent problem‑solving and troubleshooting skills with a proactive mindset. Physical Demands and Work Environment This role is primarily sedentary with standard office conditions, requiring sitting for extended periods of time and occasionally lifting light objects (e.g., laptop, computer monitor). Compensation and Benefits Competitive Compensation – We offer market‑aligned salary and benefits based on experience. Growth Opportunities – Work with a fast‑growing, technology‑driven telecom solutions provider. Impactful Role – Your expertise will help streamline operations and improve business performance. Collaborative Culture – We encourage knowledge sharing, continuous learning, and teamwork. Location Employment Type: Full‑time Disclaimers The job description above has been designed to indicate the general nature and essential duties and responsibilities of the position, which are not to be interpreted as being comprehensive or all‑inclusive. Management reserves the right to add, modify, change, or rescind the duties and responsibilities of the position at any time and without notice. Please note that you would be employed by an Employer‑of‑Record rather than CC3 itself. #J-18808-Ljbffr