Operations Manager
2 weeks ago
Company Description At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference. Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers. Job Description Responsible for the service delivery of the assigned service/s Responsible for turnover (TNS), operative margin (OM1), and their continuous improvement of the respective cost center (for global services the GOM is responsible) Employee management and development of assigned associates Ensure a high quality and efficient management as well as risk management of the respective service Control, steer and optimize quantitative and qualitative KPIs of the respective sub-unit Support of (new) service implementation, implementation of change requests, service tracking (KPIs) and service management for local services Depends on location: growth of business Point of contact for clients (in case of local, single site services) Qualifications Five to ten years of experience in site management role, preferably gained from BPO and related industries Ability to analyze and prepare reports for Management on Contractual obligations (Service Level and internal KPIs) Ability to handle and respond to client escalations and commendations Responsible for professional development of the team Implement and develop policies and procedures Strong leadership skills Strong and organized Project Management skills Outstanding product knowledge and customer service orientation Excellent written, verbal, analytical and communication skills Ability to build and promote a positive work culture Flexible in working schedule and amenable to work onsite during probationary period then hybrid afterwards Additional Information Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email. #J-18808-Ljbffr
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Sales Operations Manager
4 weeks ago
Pateros, Philippines YONDU INC. Full timeThe Sales Operations Manager is responsible for driving operational excellence across the sales organization. This role oversees forecasting, pipeline management, sales reporting, and process efficiency, ensuring that data-driven insights and scalable processes support revenue growth and GTM strategies. The position works closely with cross-functional...
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Managed Reports Operations Manager
2 weeks ago
Pateros, Philippines Globe Telecom Full timeOverview At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description: A Managed Report Operations Manager is responsible for the operationalization and maintenance of dashboards and recurring...
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Program Operations and Governance Manager
2 weeks ago
Pateros, Philippines Globe Telecom Full timeOverview At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. The Program Governance Manager is responsible for overseeing the strategic demand-to-build plan and life cycle management within the organization,...
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Clinical Manager Operation
5 days ago
Pateros, Philippines Optum, a UnitedHealth Group Company Full timeOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...
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Operations Manager
2 weeks ago
Pateros, Philippines Willis Towers Watson Full timeThe Role Alignment with Leadership Objectives Translate the Manila Pensions Administration strategy into actionable plans for day-to-day operations, ensuring alignment to client, financials, people, and operational excellence goals. Implement the global Outsourcing GB operating model locally; standardize process, controls, and governance (“one best way”)...
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Change Management Specialist
2 weeks ago
Pateros, Philippines Nasdaq, Inc. Full timeWhy Nasdaq When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and...
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Operations & Change Senior Analyst
4 weeks ago
Pateros, Philippines Satellite Office Full timeRole Overview As the Operations & Change Senior Analyst at Send, you will be a key member of the operations team, reporting directly to the Business Operations Manager under Chief Risk and Operations Officer (CROO) function. This role is fundamental to the successful execution of our business strategy, focusing on the hands‑on delivery of tasks within...
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Data Center Site Operations Manager
6 days ago
Pateros, Philippines Globe Telecom Full timeAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. The Data Center Site Operations Manager is tasked with managing the day‑to‑day operations of a specific data center site, ensuring optimal performance,...
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Systems Operations Senior Specialist
1 week ago
Pateros, Philippines Nasdaq, Inc. Full timeWhy Nasdaq When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and...
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Talent Acquisition and People Operations
2 weeks ago
Pateros, Philippines Freelancer.com Full timeAre you passionate about building high-performing teams and fostering an exceptional company culture? Do you thrive in a fast-paced environment where your ideas can make an instant impact? If so, we want to hear from you! Freelancer.com is on the lookout for a dynamic and innovative Talent Acquisition and People Operations Specialist. In this pivotal role,...