Technical Support Manager

4 weeks ago

Pasay, Philippines SM Investments Corporation Full time
Responsibilities
  1. Oversee, assess, plan, schedule and monitor all major activities and projects of IT department ensuring adequate support to production, test, development and incoming services/systems, adherence to specified work standards/procedures and completion of assigned tasks and duties, with minimal wastage of available resources. Ensure online system availability of all production services/systems managed by SMDC IT.
  2. Planning for the security and safe integration of hardware, software and network systems through development and implementation of appropriate systems, configuration and parameter settings, operational procedures, and standards. Provide technical expertise in planning, development and implementation of standards, processes, methods, procedures and change control mechanisms needed in the effective operation, optimum performance and security of the business computer systems. Provide user assistance and problem resolution.
  3. Assess individual performance and feedback. Regularly provide individual coaching and mentoring. Resource plans in place constituting: Selection strategy / Skill gap analysis / Succession planning / Career Plans.
  4. Establish an understanding of the supported IT services with associated tools & processes, knowledge warehouse and reporting infrastructure.
  5. Ensure the team understand and adhere to ITIL processes, policies and standards, including
    • Incident Management
    • Problem Management
    • Escalation Management
    • Change Management
    • Security Management
  6. Ensure operationalization checklists are completed for new services and projects.
  7. Drive efficiencies and automation to reduce service costs where possible.
  8. Encourage and promote innovation and the use of technology to meet and exceed business goals.
  9. Proactively identifies process, tool or technology deficiencies and works to develop and execute solutions, that adhere to Company direction, standards and quality management.
  10. Ability to act rapidly and logically under pressure, and make effective use of resources in resolving problems.
Overview

SM is the leading Philippine company that is invested in market-leading businesses in retail, banking and property. It also invests in ventures that can capture the high growth opportunities in the emerging Philippine economy.

Department

Human Resources Department

10th Floor, One E-Com Center Harbor Drive Mall of Asia Complex Pasay City 1300 Philippines

#J-18808-Ljbffr

  • Technical Support Manager

    4 weeks ago

    Pasay, Philippines SMDC Full time

    SMDC Pasay, National Capital Region, Philippines Technical Support Manager SMDC Pasay, National Capital Region, Philippines The Technical Support Manager is responsible for the day-to-day operations of the Technical Support Group, providing end-user support to SMDC employees, ensuring that all IT equipment, productivity tools and services are available and...

  • Technical Support Manager

    7 days ago

    Pasay, Philippines SM Investments Corporation Full time

    Please note that this is a job description and not an application portal. To apply, please follow the appropriate channels. Job Responsibilities: Direct and coordinate a team of Technical Support Engineers Prioritize IT-related problems as they come in and escalate when necessary Assign problems/tasks to Technical Support Engineers Regularly analyze and...

  • Technical Operation Support Manager

    4 weeks ago

    Pasay, Philippines SMDC Full time

    Overview Technical Operation Support Manager – SMDC, Pasay, National Capital Region, Philippines Location: SMDC Pasay, National Capital Region, Philippines Responsibilities Provide overall technical support to Operations and Business Development Team, ensure 24/7 reliability of equipment and its systems with a proper preventive maintenance program...

  • IT Technical Support

    3 weeks ago

    Pasay, Philippines Neksjob Philippines Full time

    On-site - Pasay >10 Yrs Exp Bachelor Full-time Job Description We are seeking a dynamic and experienced Site Leader to spearhead our Philippines operations for one of our key clients. This role is ideal for a seasoned leader with deep expertise in Technical Support and Operations , and a passion for delivering operational excellence, organizational growth,...

  • Technical Support Supervisor

    4 weeks ago

    Pasay, Philippines SMDC Full time

    SMDC Pasay, National Capital Region, Philippines Technical Support Supervisor SMDC Pasay, National Capital Region, Philippines Get AI-powered advice on this job and more exclusive features. HR Talent Acquisition @ SMDC || I’m hiring IT, HR, Controllership and Marketing Role Job Summary To provide support to all SMDC employees by providing 1st level...

  • Technical Support Representative

    3 weeks ago

    Pasay, Philippines Reliasourcing Inc. Full time

    About the Company Our client is dedicated to enabling brands to connect and scale through marketplace and dropship automation platforms. They focus on solving important business challenges by automating the full cycle of digital commerce, helping drive revenue through new and existing channels in a streamlined and cost-efficient way. About the Role We are...

  • Technical Support Analyst

    6 days ago

    Pasay, National Capital Region, Philippines Visa Full time ₱900,000 - ₱1,200,000 per year

    Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network,...

  • Technical Support Engineer

    4 weeks ago

    Pasay, Philippines SM Investments Corporation Full time

    Overview SM is the leading Philippine company that is invested in market-leading businesses in retail, banking and property. It also invests in ventures that can capture the high growth opportunities in the emerging Philippine economy. Responsibilities Set up PCs, peripherals, productivity applications and business applications for all OneSM employees by...

  • Technical Support Agent

    2 weeks ago

    Pasay, Philippines ACCPRO INTERNATIONAL Full time

    Work Address: MOA, Pasay Work Set-up: Hybrid (1-2x a month RTO) Work Schedule: Night Shift (starts at 9pm) DUTIES and RESPONSIBILITIES: • Delight customers by providing timely, expert advice • Act as the first level of support for questions, issues, and common tasks • Prioritize cases and respond to inquiries with speed and precision • Use written...

  • Technical Support Agent

    4 weeks ago

    Pasay, Philippines ACCPRO INTERNATIONAL Full time

    Work Address: MOA, Pasay Work Set-up: Hybrid (1-2x a month RTO) Work Schedule: Night Shift (starts at 9pm) DUTIES and RESPONSIBILITIES: • Delight customers by providing timely, expert advice • Act as the first level of support for questions, issues, and common tasks • Prioritize cases and respond to inquiries with speed and precision • Use written...