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IT Support Specialist
1 month ago
As an IT Support Specialist, you will provide crucial technical support and assistance, ensuring our production team operates efficiently without technical interruptions. Your role will be instrumental in troubleshooting and resolving issues related to software, hardware, and networks, ensuring smooth and reliable operation of all our systems.
Responsibilities:
Provide first-level technical support and assistance to computer system users across various departments.
Troubleshoot and resolve issues related to software, hardware, and network systems.
Install, configure, and maintain software and hardware, ensuring optimal workstation performance.
Manage user accounts and permissions, ensuring secure access to systems.
Assist with the rollout of new software applications and system upgrades.
Create and maintain comprehensive technical documentation and user manuals.
Requirements:
Bachelor’s Degree in Computer Science, Information Technology, or related field.
Minimum one year of hands-on experience in IT support or related roles.
Fresh Graduates are welcome to apply
Strong knowledge of computer hardware, software, and networking systems.
Proficiency in Windows OS; familiarity with macOS and Linux is a plus.
Familiarity with Cisco and Ubiquiti hardware configuration as well as pfSense firewalls is highly valued but not mandatory.
Excellent problem-solving skills and ability to perform under pressure.
Strong communication and interpersonal skills, with a knack for clear and effective troubleshooting.
Willingness to work on night shifts and flexible schedules as needed.
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