Technical and Provisioning Support Specialist

2 weeks ago


Pasig, National Capital Region, Philippines MBM Information Technology Consulting Full time
Technical and Provisioning Support Specialist

Help Desk & IT Support (Information & Communication Technology)

Ignite Telecom is an Australian-based communications provider, specialising in building tailored connectivity solutions for businesses. Ignite offers a truly unique personalised service supported by a wide range of superior end-to-end products & services supported by illustrious tier 1 network carriers that ensures our customers experience a premium.

Position Overview:

The Technical and Provisioning Support Specialist will play a crucial role in supporting technical and assist provisioning team facilitating the smooth execution of technical support to customers and ensuring the efficient processing and assisting of customer concerns. This position requires a highly organized, detail-oriented individual with a knack for managing multiple tasks efficiently.

Responsibilities:

  • Provide technical support to customers regarding telecommunication systems, including both on-premises and cloud-based phone systems.
  • Provision and configure telecommunication services and equipment, ensuring seamless integration with clients' existing infrastructure.
  • Troubleshoot and resolve technical issues related to Avaya on-premises and cloud-based phone systems, Yealink handsets, and BroadSoft platforms.
  • Collaborate with internal teams to escalate and resolve complex technical issues in a timely manner.
  • Document and maintain accurate records of support tickets, provisioning activities, and customer interactions.
  • Stay updated on industry trends and advancements in telecommunication technology to provide proactive support and recommendations.

Qualifications & Experience:

· Previous experience in the telecommunications industry, with a strong understanding of telecommunication systems and protocols.

· At least 3yrs experience in Technical and Provisioning role

  • Proficiency in Avaya on-premises and cloud-based phone systems, Yealink handsets, and BroadSoft platforms is highly desirable.
  • Excellent verbal and written communication skills, with the ability to effectively communicate technical information to both technical and non-technical stakeholders.
  • Strong troubleshooting skills and the ability to quickly diagnose and resolve technical issues.
  • Familiarity with network infrastructure and how telecommunication services integrate into existing networks.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Relevant certifications or qualifications in telecommunications or related fields are advantageous.

· Bachelor's degree in IT or any relevant preferred.

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a Support Specialist?

How would you rate your English language skills?

MBM IT Consulting provides high quality technical services including but not limited to customer support, software development, software quality assurance and project management to select international clients.

Our dynamic teams serve Moreton Bay Technology, a global leader in hospitality software based in Sydney, Australia.

MBM IT Consulting provides high quality technical services including but not limited to customer support, software development, software quality assurance and project management to select international clients.

Our dynamic teams serve Moreton Bay Technology, a global leader in hospitality software based in Sydney, Australia.

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