Presales Engineer

2 weeks ago

Taguig, Philippines Eastvantage Full time

Overview

Eastvantage Taguig, National Capital Region, Philippines

Responsibilities
  • Lead technical engagement in enterprise sales cycles.
  • Design AI-driven solutions for contact center challenges.
  • Deliver demos and presentations on GenAI, Agentic AI, RAG, LLMs.
  • Develop solution architectures and respond to RFPs/RFIs.
  • Advise on AI adoption and integration with CCaaS platforms.
  • Track AI trends and competitor solutions.
Qualifications
  • 6+ years in Contact Centre, Pre-sales, or Solution Engineering.
  • Strong knowledge of LLMs, RAG, Conversational & Agentic AI.
  • Experience with CCaaS (Genesys, Avaya, Five9, NICE, Amazon Connect).
  • Excellent communicator with enterprise sales experience.
  • Fluent in English; willing to travel across India/APAC.
Industry Background
  • 7+ years in Contact Centre domain.
  • Experience in Conversational AI preferred.
  • Project management/consulting and account management expertise.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Sales and Business Development
Industries
  • Outsourcing and Offshoring Consulting
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