Customer Support Supervisor
3 weeks ago
Overview 360training is seeking a Customer Support Supervisor to join our growing team in Manila, Philippines. We are looking for a strong candidate with an extensive call center background who really understands how to manage people and systems. A person who has a passion to go above and beyond to enhance the customer experience and who has energy, is self-driven, and wants to spend their time coaching their team to success. The Customer Support Supervisor will be responsible for leading customer related activities for the Customer Support Group and developing the department and its members with the assistance of lead agents within the department. Responsibilities Provide leadership, orientation, training, coaching, and mentoring to departmental staff. Assist with performance evaluations and disciplinary actions Determine, coordinate and supervise daily staffing assignments and staffing levels to ensure department service levels are met and exceeded. Ensure staff compliance with departmental and organizational policies, procedures and protocols. Work collaboratively with leadership to meet and exceed call center performance standards. Manages and oversees a team of call center agents Motivate agent growth and performance through weekly coaching interactions Answer and support agent questions and escalations Work collaboratively with leadership to meet and exceed call center performance standards Drive quality customer experiences by listening and monitoring agent interactions Track agent attendance to drive consistent capacity Assist with onboarding process Assist members by taking calls/chats during times of peak volume Hold your team accountable to company policies and procedures Qualifications A College Graduate of any Business-Related course. 6 months to 1 year of work-related experience is a plus but not required. Advanced proficiency in Microsoft Excel, Word, and PowerPoint. Strong written and verbal communication skills, with the ability to interact effectively with diverse personalities. A self-starter with excellent follow-up and time management skills, capable of handling multiple tasks efficiently. Comfortable working in a fast-paced, innovative, and constantly changing environment. A flexible and enthusiastic individual with a willingness to embrace constant change. #J-18808-Ljbffr
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Customer Support – Porting Representative
7 days ago
Philippines Peak Support Full time ₱150,000 - ₱250,000 per year:We are looking for an intelligent, confident, and approachable individual to join our team as a Customer Support - Porting Representative.In this role, you will become an expert in back-office porting operations, meticulously manage data and processes, and communicate effectively with customers to guide them through complex porting procedures. Your...
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Customer Support Supervisor
6 days ago
, Metro Manila, Philippines Coinbase Full timeOverview 2 weeks ago Be among the first 25 applicants Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial...
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Customer Support Supervisor
3 weeks ago
, Metro Manila, Philippines 360training Full timeCustomer Support Supervisor (On-site, Graveyard Shift) 360training is seeking a Customer Support Supervisor to join our growing team in Manila, Philippines. We are looking for a strong candidate with an extensive call center background who really understands how to manage people and systems. A person who has a passion to go above and beyond to enhance the...
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Customer and Fraud Support
3 days ago
Philippines Peak Support Full time ₱150,000 - ₱250,000 per year:We are looking for an empathetic, detail-oriented, and able to follow established processes while delivering excellent customer service as a Customer and Fraud Support.In this role, you are to support issues related to blocked accounts, returns, exchanges, and potential fraudulent activity. This role assists with reviewing suspicious transactions,...
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Customer Support Supervisor
6 days ago
, Metro Manila, Philippines Coinbase Full timeCrypto Jobs Job Description Posted: 23 hours ago About Coinbase Coinbase is on a mission to increase economic freedom in the world by building the onchain platform that powers the future global financial system. As one of the most trusted crypto exchanges, Coinbase is driven by excellence, ownership, and customer obsession. Role Overview As a Customer...
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Customer Service Associate
5 days ago
Philippines Peak Support Full time ₱200,000 - ₱400,000 per year:Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Service Associates to join our team in the PhilippinesWe're looking for individuals with:Proven customer service experience in the BPO industry.Excellent oral and written...
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Customer Service Representative
1 week ago
Philippines Peak Support Full time ₱150,000 - ₱250,000 per year:Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Service Associates to join our onsite team in the PhilippinesWe're Looking For Individuals WithProven experience in customer service, preferably in a BPO settingStrong oral...
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Customer Support Supervisor
6 days ago
, , Philippines P2P Full timeReady to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very...
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Customer Service Supervisor
2 weeks ago
, Metro Manila, Philippines Domain Full timeDomain is a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia, including the Domain, Allhomes and Commercial Real Estate (CRE) platforms. In 2025, Domain became part of CoStar Group, a global leader in commercial real estate information, analytics, online marketplaces and 3D...
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Customer Support Supervisor
2 weeks ago
, , Philippines 360training Full timeCustomer Support Supervisor (On-site, Graveyard Shift) 360training is seeking a Customer Support Supervisor to join our growing team in Manila, Philippines. We are looking for a strong candidate with an extensive call center background who really understands how to manage people and systems. A person who has a passion to go above and beyond to enhance the...
