Operations Implementation Specialist

Operations Implementation Specialist - Mandaluyong, National Capital Region

Posted today

Job Description

You will be responsible for, but not limited to, the followings

• Monthly Financial Reporting, which includes HC reporting (Database refresh, consolidation, financial review, and report preparation)
• Monthly Financial Reports for Head of Operations, APAC, which include Operations Financial, HC, Efficiency and Productivity
• Lead annual budgeting activity for Operations Financial, work with all stakeholders
• Deep dive alignment with Forward team for HC saves
• Liaise with both Regional Consumer and Commercial Leads to get better understanding of the business and to provide better support for Operations Financial and Head Count matters
• Alignment with Ops leads on projects and to better understand the impact for those projects in terms of saves and BAU cost (i.e. CRM, Omnichanel, etc)
• Ops vendor Head Count management

Skills

• BA with strong Financial competencies, minimum 7 years’ experience in analysis work, not processing
• Analytical Skill with background in operations financial
• Self-starter with mínimal supervision
• Able to communicate with different stakeholders for information gathering as well as advice the team in terms of financial
• You are highly organized and structured in your approach, yet flexible enough to adapt to changing priorities.
• You possess excellent relationship management skills and be able to develop rapport remotely.

Experience

• Experience in a role with Insurance Business Operations was a key position objective.
• Experience working with stakeholders across different countries and cultures.

Qualifications

• Bachelor\'s degree or equivalent in Accounting, IT, Business, insurance or related field preferred but not required.

Job Types: Full-time, Permanent

Schedule:

• 8 hour shift

Posted today

ADP Canada - Implementation Specialist (Job Description)

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Service Excellence is a core value at ADP. In our Canada division, we are committed to providing accurate, convenient, risk-free payroll, tax processing and integrated business solutions for small businesses across the US. Did you know that over 95% of our small business clients are not only satisfied with ADP\'s services but would recommend ADP to someone else? How would that kind of success impact your career?

Implementation at ADP. It\'s what makes a difference to our clients - over half a million worldwide and counting. With us, you can combine analytical and project management skills with the ability to simplify complex information - to help clients develop the skills and confidence to use our business management solutions with ease. You get to provide the expert training that makes our workforce solutions stand out in an increasingly competitive global marketplace.

The Canada - MNI Implementation Specialist manages the on-boarding process of new U.S. based payroll clients (business-to-business) into ADP\'s payroll systems. As the first point of contact to ADP\'s service organization, the Implementation Specialist is responsible for the establishment of a positive relationship with the new client. This role also performs a thorough analysis and sets client expectations to ensure a successful transition to the Client Service teams.

• Work with the client (business-to-business) to analyze their needs and information to ensure appropriate transition expectations.
• These actions must be performed with the highest levels of world-class service and the Implementation Senior Analyst is expected to score 85% or greater overall on implementation quality surveys.
• Manage the setup of the payroll, tax and billing systems with timely, accurate output with productivity matching 4.5 completed conversions per week.
• Train the client on the ADP systems and process while supporting the client through a minimum of the first two payroll cycles. The focus being quality, the Implementation Senior Analyst will be accountable for a first-year client retention rate of 71.8% or better.
• Performs other related duties as assigned.

REQUIREMENTS :

• Fresh Graduates are highly encouraged to apply.
• At least 6 months to 1 year KPO/Shared Services experience, general office, customer service and/or data entry experience.
• Above average verbal and written communications skills, analytical and problem solving skills.
• Proven experience using the telephone in a high volume environment.
• Basic knowledge of math, ability to work with numbers.

COMPETENCIES

• Delivering world-class service and satisfaction to all clients - internal, external, diverse and emerging.
• Solving day-to-day problems that are inline with ADP\'s mission, vision, and values.
• Shares ideas and information across multiple audiences to drive the business need.
• Acting in ways that help deliver results in a fast-pace and diverse environment.
• Collaborating effectively with colleagues and clients to achieve and surpass shared goals.
• Holding self and other to the highest personal and professional standards.

About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE Magazine, and recognized by Forbes as one of "The World\'s Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.

ADP is an Equal Opportunity Employer. ADP believes that diversity leads to strength.

Client Service Intern (IT/Marketing/Operations/Finance/Business, Computer Engineering)

Posted 479 days ago

Job Description

This is a remote position.

This is a remote position.

Company Overview: Join ROC.PH, a dynamic startup industry leader committed to innovation and excellent services. As a Client Services Intern, you\'ll contribute to our Sales Account Services, Customer Experience, Finance, Accounting, Investment, and a combined role of Project Management and Client Support teams, gaining hands-on experience in various business functions. Internship Overview: Our program offers exposure to Sales Account Services, Customer Experience, Finance, Accounting, Investment, and a unique combination of Project Management and Client Support teams. Additionally, if you are a Computer Engineering major, you will have the opportunity to engage in System Administration duties. Key Responsibilities: Sales Account Services: - Assist in reviewing and understanding client contracts and service agreements. - Collaborate on sales account plans and schedules. - Conduct meetings and demos to showcase our services to potential clients. - Engage in lead prospecting activities to identify potential clients. - Participate in negotiation processes to finalize account agreements. - Communicate with clients for a positive account management process. - Maintain accurate records of contracts, client interactions, and sales activities. - Assist in financial analysis and investment-related tasks. - Conduct research on financial markets and industry trends. - Collaborate on various financial and investment projects. Project Management and Client Support: - Assist in planning, organizing, and executing various industry-specific projects. - Collaborate with cross-functional teams to ensure project goals are met. - Help create project documentation, schedules, and reports. - Support project tracking, progress reporting, and issue resolution. - Participate in project meetings and communicate updates to stakeholders. - Provide support to the Client Service Teams in managing accounts and building client relationships. - Develop a portfolio of work completed during the internship. - Assist in planning and executing advertising activities for clients. - Track and analyze competitive activity and consumer trends. - Respond to client inquiries via email, phone, and chat. - Help resolve client issues and escalate complex problems. - Document client interactions and maintain accurate records. - Contribute to the development of support materials and FAQs. - Collaborate with cross-functional teams to address client needs. System Administration (if you are a Computer Engineering major): - Assist the System Administrators in maintaining and optimizing our IT infrastructure. - Troubleshoot hardware and software issues, escalating when necessary. - Help with system updates, backups, and security monitoring. - Collaborate on IT projects and initiatives. - Assist in documenting IT processes and procedures. - Provide end-user support for technical inquiries and issues.

Requirements Currently enrolled in a relevant Bachelor\'s program and participating in an OJT/Internship program as part of your curriculum subject. Possesses robust organizational and communication skills. Exhibits a keen eye for detail and the capacity to handle multiple tasks effectively. Demonstrates proficiency in the Microsoft Office Suite. Displays a strong enthusiasm for learning and adapting in a dynamic, fast-paced environment. Possesses foundational knowledge of operating systems, including Windows, Linux, or macOS. Demonstrates adept problem-solving abilities and meticulous attention to detail. Capable of working both independently and collaboratively as part of a team. Maintains a strong desire to remain updated on the latest trends in technology. Exemplifies outstanding communication and interpersonal skills. Shows remarkable problem-solving capabilities, coupled with a patient disposition. Adept at handling high-pressure situations with professionalism. Exhibits an empathetic and client-centric approach.

Benefits - Valuable hands-on experience across multiple business functions. - Mentorship and guidance from experienced professionals. - Networking opportunities within the company. - Competitive internship incentives and bonus. - Potential for career advancement within the organization upon graduation. At ROC.PH, we foster talent and provide growth opportunities. Join us in delivering limitless digital services to startups and MSMEs through a fixed monthly subscription fee.

Posted today

Sales Operations Specialist (SMGS) - Manila

3+ years of data, functional or operational analysis, based on large volumes of data - BS/BA degree in Finance, Economics, Statistics, Business or similar - Must be proficient in Excel and be able to create and troubleshoot complex spreadsheets - Ability to develop new ideas and creative solutions - Advanced problem-solving skills for difficult and complex issues

Job summary

Sales, Marketing, and Global Services (SMGS) is looking for a Sales Operations Specialist in Manila, Philippines with broad technical skills, strong financial acumen and a deep operational and analytical background to assist the Sales Operations team in creating efficiencies, assessing performance and reporting & delivering results. As a member of this team, you will leverage strong data extraction skills to drive worldwide reporting deliverables, create ad hoc financial and sales performance analysis, support business planning, and implement operational and process improvements. The individual must have the ability to communicate effectively across multiple technical and non-technical business units, as well as across multiple geographies. Successful members of this team collaborate effectively to solve data and operational problems, implement new reporting solutions, and deliver successfully against high operational standards.

Key responsibilities include, but are not limited to:

• Support the development of continuously-evolving operational and financial models and methodologies, executing the quantitative analysis of the performance of our sales team, customers, prospects, partners, markets, and products/services.
• Develop a deep understanding of sales metrics, reporting tools, and data structure in order to identify and drive resolution of issues, provide actionable intelligence with existing metrics or identify, develop, and propose new metrics, dashboards, scorecards or new tools
• Develop relationships and processes with sales operations, sales, finance, partner, and other functional teams to identify and address reporting issues.
• Maintain and develop financial tools or reports that align, and simplify, monthly business reviews, annual planning, and forecasting processes
• Create WW financial and operational templates and processes to compile and standardize disparate information that drive standardized reporting and metrics tracking
• Generate ad hoc and monthly recurring financial and operational performance analysis, based on the needs of the stakeholders
• Create mechanisms that provide recommendations through ad hoc data retrieval and analysis
• Create new tools and business processes that simplifies, standardizes and enables operational excellence
• Must be comfortable working in a remote location supporting a global organization

Makati, National Capital Region Avaloq

Posted today

Avaloq - Operations/Finance Support

Company Description

Writing the future. Together.

Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow.

Job Description :

Your Team

The overall aim and target of this function is to secure the customer and prospect’s operational stability and improve the service level satisfaction. The team is well positioned to support the Key Account Manager and Sales Manager operationally, thus allowing them to focus on building relationships with the prospect/ client and identifying sales and upselling opportunities.

• You will be part of a commercial team managing client relationships and new business developments activities in the region.
• You will be working in a support team of four, one being the team lead.

Your mission

• Support the sales team in drafting and processing contracts according to internal standards.
• Be Clients and Account Managers’ SPOC for financial and billing topics and provide supporting document where necessary.
• Keep clients’ annual recurring fee due up to date and ensure correct invoicing of all projects & services provided based on known contracts.
• Management of client and partner invoicing and receivables.
• Support sales team in the preparation of presentations, documentation and assist them for meetings, events with clients/prospects and related follow-ups.
• Support the sales team in maintaining account plans and the creation of presentations to both internal and external stakeholders.
• Ensuring data accuracy within management reporting systems. To then be able to extract the data and transfer it into a presentable format for the various stakeholders.
• Responsible for documentation administration within the team.
• Support the team lead with the induction and training of new joiners to the team.
• Support Regional Sales organisation in logistics, documentation, and execution of meetings.

Qualifications :

• A Bachelor’s degree or equivalent
• At least 2 years of experience within a support/operation/receivable function.
• Advanced Microsoft suite skills, in-particular Excel, Word and Power Point.
• Ability to multitask and manage changes to the working day at short notice.
• Team player ready to backup and takeover from other colleagues when needed
• Adaptable and approachable with ability to work well with all levels of seniority, both internally and externally to Avaloq.
• Ability to handle difficult and complex situations calmly and confidently.
• Forward thinking - always striving for ways to improve the department and develop in the role / team.
• Personable - enjoys networking and creating new relationships.
• Proactive - will always go above and beyond the “standard” job specification, to better themselves and the team.
• Highly organised - has an eye for detail when it comes to diary and workload management.
• Fluent in English

You will get extra points for the following

• Knowledge and experience in the wealth management industry

Additional Information

Now let\'s talk about perks and compensation

We have a hybrid work week model, giving colleagues flexibility in how they work, as well as ensuring we create our unique Avaloq culture in our office locations. Our base salaries are competitive and you can be recognised for outstanding effort with an extraordinary achievement reward - the pinnacle of recognition. Avaloq aims to share its success with all its colleagues by paying out “Success Share Units” depending on its performance in a given year.

At Avaloq we embrace diversity, we embrace difference. We are whole-heartedly committed to equal employment opportunities and we foster an inclusive culture where everyone\'s contributions are valued and their voices are listened to. We hire, compensate and promote regardless of origin, age, sexual orientation, gender identity or any other fascinating characteristics that make us different. Please note that our job descriptions are intended to be written in an inclusive and gender neutral language.

Don’t be shy - apply

Note to Agencies: All unsolicited résumés will be considered direct applicants and no referral fee will be acknowledged.

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