Senior Training Manager

2 days ago

Philippines TDCX Full time ₱1,200,000 - ₱2,400,000 per year

#BeMore

Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.

Work with the world's most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore

Top reasons to work with TDCX
  • Attractive remuneration and great perks
  • Comprehensive medical, insurance, and social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy-to-access location with direct public transport links
  • Flexible working arrangements
  • Coaching and mentoring from experts in your field
  • Join a global company, winner of hundreds of industry awards
What is your mission?
  • Responsible for the performance evaluation and certification of the trainers through coaching, mentoring, class observations and assessments
  • Establishes team and individual goals in alignment with the program and/or company goals
  • Designs course curriculum based on needs analysis results, employee feedback, client expectations, leadership requests, industry best practices and existing L and D strategies
  • Applies a wide range of tools to plan, analyze, and oversee the program's performance to make sure there are improvements
  • Monitors and evaluates training program's effectiveness, success and ROI periodically and report or communicate on them
  • Liaise closely with the different teams and Clients to ensure training and knowledge base is up to date and employees are up to speed on changes and updates
  • Employs a variety of leadership techniques and can effectively select and apply the best technique to an employee's individual needs
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
  • Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
  • Preferable with 5 - 7 years of working experience in the related field is required for this position
  • Experience in developing policies, process documentation, training, communication materials and people management
  • Extensive knowledge of analyzing training needs and implementing performance gap analysis
  • Strong Facilitation skills using Adult Learning Theories
  • Competent in e-content and design development
  • Excellent verbal and written communication skills in English and the language of supporting market
About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit

  • Senior Manager Sales Training

    5 days ago

    , Metro Manila, Philippines Shang Properties, Inc. Full time

    Since 1987, Shang Properties, Inc. has been a premier developer of luxury residences, high‑end retail, and modern office spaces in the Philippines, known for elegant design, thoughtful functionality, and exceptional quality. Redefining the skyline of Cebu with its iconic form, Shang Bauhinia Residences is the first residential development in the city by...

  • Senior Executive-Training-Clinical Training

    2 days ago

    Philippines EXL Full time ₱1,200,000 - ₱2,400,000 per year

    DescriptionPosition Overview  The primary role of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses in transferring process knowledge and its related skills essential to accomplish tasks needed for production. It is also responsible for developing and improving the process-specific curriculum, conducting...

  • Senior Executive-Training-Clinical Training

    3 weeks ago

    , , Philippines ExlService Full time

    Senior Executive-Training-Clinical Training Job Info Job Identification 2070 Posting Date 12/10/2024, 05:59 PM Job Description Primary Internal Interactions: Coordination with internal process leaders and support on the discussion of performance measures, escalation handling, clarifying concerns, and seeking feedback and support, settling issues left...

  • Senior Training Manager

    7 days ago

    , Pampanga, Philippines Asurion Full time

    Overview The Sr. Training Manager leads strategic training delivery across multiple locations driving performance for both new hires and tenured employees. This role ensures alignment with organizational goals through stakeholder engagement, performance analysis, and team integration. Responsibilities Lead a team of technically savvy Learning and Development...

  • Training Manager

    2 weeks ago

    , Metro Manila, Philippines Everise Full time

    Training Manager Everise National Capital Region, Philippines The Manager - Training primary role is that of coach and teacher to ensure that the trainers meet or exceed the standards set forth by Everise and the client. Job Requirements The business and for external clients, ensuring strong relationships and effective issue resolution. Collaborative...

  • Assistant Sales Training Manager

    2 weeks ago

    , , Philippines Shang Properties, Inc. Full time

    Overview The Assistant Sales Training Manager will be responsible for developing and delivering effective sales training programs to equip our sales team with the knowledge, skills, and tools they need. The ideal candidate is a dynamic communicator with a strong background in sales, a passion for coaching, and a commitment to driving performance through...

  • HR Manager

    3 weeks ago

    , , Philippines 1Rotary Full time

    Recruitment Specialist at 1 Rotary Trading Corporation Responsible for developing and driving organization development activities which include culture building and employee engagement, talent and performance management, career planning, and succession planning. Duties and Responsibilities: Develops organizational development programs to enhance...

  • Senior Executive-Training-Clinical Training

    3 weeks ago

    , Metro Manila, Philippines EXL Full time

    Overview Senior Executive-Training-Clinical Training (NCLEX Training Team) role at EXL. The role is primarily responsible for designing and delivering NCLEX review classes to produce fully-equipped, NCLEX-ready scholars to ensure a high overall success rate. The job focuses on monitoring and reviewing the adherence and capability of the scholars while under...

  • Manager-Training-Knowledge Management

    2 days ago

    Philippines EXL Full time ₱1,200,000 - ₱2,400,000 per year

    DescriptionThe primary role of the job is to manage trainers, Assistant Managers, and Lead Assistant Managers aligned to several processes. The job focuses on coaching and mentoring trainers/Assistant Managers, Lead Assistant Managers, facilitate training classes as needed, administer Training Needs Analysis, and come up with action plans to address...

  • Senior Executive-Training-Process Training

    2 days ago

    Philippines EXL Full time ₱1,200,000 - ₱2,400,000 per year

    DescriptionThe primary role of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses in transferring process knowledge and its related skills essential to accomplish tasks needed for production. ResponsibilitiesClassroom Management Conducts new hire interview and provide feedback to operationsConducts...