
Shift Manager, Premium Services
4 weeks ago
- State/Province National Capital Region (Manila)
- Country Philippines
Shift Manager, Premium Services is responsible for providing supervision to the day-to-day operation of the Player Development Team while working closely with other departments to provide excellent services and unforgettable gaming experiences to our VIPs.
Oversees and supports overall departmental operations during assigned shifts.
Conducts pre-shift briefings to share updates, operational information, and new instructions.
Assigns tasks and provides guidance to hosts at designated locations.
Identifies and builds rapport with potential players to drive repeat visits.
Monitors and approves player comps in line with company policies.
Resolves guest issues proactively, coordinating with relevant departments as needed.
Supports service recovery efforts for escalated guest concerns.
Suggests improvements in workflow, data collection, and customer engagement.
Maintains effective communication and collaboration with other departments.
Tracks hosts’ performance against daily KPIs.
Ensures hosts consistently deliver exceptional, proactive customer service.
Collects patron feedback to inform events, promotions, and in-house marketing efforts; assists in execution of such activities.
• With 3-5 years relevant experience in Gaming Industry /Casino Marketing.
-
IT Service Management Specialist
2 weeks ago
Manila, Philippines Global Process Manager Inc. Full timeAbout Wrist Wrist is the world’s leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%. With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...
-
Bilingual Customer Service Representative
2 weeks ago
Manila, National Capital Region, Philippines Balboa Digital Center Services, Inc. Full time ₱50,000 - ₱75,000 per yearDESCRIPTIONBilingual Customer Service Representatives provide customer service in English and Spanish language.RESPONSIBILITIESCommunicate with customers and provide them with necessary information on various products and servicesHandle both inbound and outbound call programsMake inbound and outbound calls in response to customer inquiriesCapture additional...
-
Shift Manager
2 weeks ago
Manila, National Capital Region, Philippines Amici and Caramia Careers Full time ₱30,000 - ₱60,000 per yearDuties and ResponsibilitiesThe Shift Manager is responsible in assisting the Restaurant Manager/Assistant Restaurant Manager in overseeing AMICI and CARA MIA product quality and operational standards.The Shift Manager is likewise responsible in assisting the Restaurant Manager/Assistant Restaurant Manager in direct marketing efforts and adapting to market...
-
Shift Manager
1 week ago
Manila Central Post Office, Philippines Ling Nam Food Inc. Full time ₱30,000 - ₱90,000 per yearThis is a full-time on-site role for a Shift Manager located in T. ALONZO, MANILA. The Shift Manager will be responsible for the day-to-day operations, including customer satisfaction, food and beverage quality, and hiring and training staff to ensure high levels of customer service. The Shift Manager will also be responsible for overseeing inventory and...
-
Shift Manager | MICTS
1 week ago
Manila, Philippines Trends Group Inc. Full timeOverview Join to apply for the Shift Manager | MICTS role at Trends Group Inc. Note: This description has been refined for clarity and proper formatting while preserving the original content. Responsibilities Execute activities that will improve existing operations and operationalize new service portfolio to achieve service excellence, operational...
-
Service Desk Manager
3 days ago
Manila, National Capital Region, Philippines GodHeir Services Full time ₱1,166,667 - ₱1,666,667 per yearJob Title: Service Desk Manager (IT – Service Desk BPO)Category: Service Desk / End User ServicesWork set up: Amenable to work in Taguig and PasigWork shift: NightshiftSalary budget: Up to PHP 140,000Experience: 5+yearsNon-negotiable:• Experience in handling multilingual• At least 2 years being a manager• Solid experience handling BPO Service Desk...
-
Shift Manager
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeShift Manager – Kenny Rogers Roasters, NLEX Valenzuela JOB REQUIREMENTS: Graduate of BS HRM or any related course With 3 to 4 years solid food and beverage managerial experience With good customer service, people management, and communication skills. With knowledge in Profit and Loss reporting Amenable to work in NLEX VALENZUELA Kenny Rogers Branch Please...
-
Customer Service Representative – BPO
1 day ago
Mall of Asia, Metro Manila, Philippines AHEAD INTERNATIONAL EMPLOYMENT, INC Full time ₱168,000 - ₱318,000 per yearCustomer Service Representative – BPO (Retail & Financial Accounts)Location: MOA, Pasay CityWork Type: Full-timeSalary Range: ₱14,000 – ₱26,500 per month (based on account & experience)Schedule: Graveyard Shift | Shifting ScheduleIndustry: Business Process Outsourcing / Customer ServiceAbout the RoleWe're looking for Customer Service Representatives...
-
Manager, Cloud Services
4 weeks ago
Manila, Philippines Infor Inc. Full timeOverview The Service Operations Manager Leader focuses on operational excellence, driving innovation, and enhancing process efficiency. This role is essential for leading, coaching, and mentoring high-performing teams to achieve long-term organizational goals. A Day in The Life Typically Includes A Day in The Life Typically Includes: Lead a High-Performing...
-
Shift Manager
4 weeks ago
Manila, Philippines RVGS Corporation Full timeResponsibilities Plans, organizes, coordinates and supervises the operations of an assigned section of the store during assigned shift to achieve performance targets without sacrificing quality, cleanliness and service. Plan, check, inspect and prepare store section before start of day to ensure that section is ready to efficiently and effective operate in...