Customer Support Specialist

2 weeks ago

Davao City, Philippines Extend Your Team Full time

Overview

Customer Support Specialist (US Mortgage Loan Origination)

We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people’s assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get.

Location: HQ - Burlingame, CA (San Francisco Bay Area). Remote work - Rest of the US, Philippines

Job Type: Full-time

Schedule:

  • 8 hour shift
  • Night shift

Work Location: Remote

  • Health insurance
  • Work from home

Must be based in the Philippines; flexibility to work US Pacific time 9 AM to 6 PM (with a 1-hour break time in between)

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Industries

  • Outsourcing and Offshoring Consulting
Responsibilities
  • Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools
  • Documenting & logging issues (as well as customer compliments & complaints)
  • Working with customers to help them go through our application flow when required
  • Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems
Qualifications
  • At least 5 years (and above) of experience under a US Mortgage account handling Loan Origination specific tasks
  • Experienced in customer-facing roles in a loan or mortgage account
  • Superb communication, collaboration, and problem-solving skills.
  • Proficiency, speed, and accuracy in written communication.
  • Fluency, clarity, and good diction in English
  • Great organizational skills & time management abilities
  • Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email.
  • Familiarity in navigating MS Excel or Google Sheets
  • Detail-Oriented - we’re a financial services company so being correct about the details matter
  • Bachelor's Degree or comparable work experience in financial services
  • Must be based in the Philippines
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