Site Manager

Company & Job Description Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a global leader in electronics manufacturing industry. Our respected client is seeking a seasoned engineer with 10-15 years of solid experience as a IT Site Manager to own site IT operations and customer experience for a single, critical manufacturing facility with production support needs that may include off‑hours coverage. improvement. This will be base in Laguna & Cavite. Job Summary The IT Site Manager leads day‑to‑day technology operations and service delivery for AE's Cavite factory-a high importance manufacturing environment spanning office, production, and lab/test areas. This people‑first leader ownssite availability, performance, and security across endpoints, network/Wi‑Fi, identity/access, collaboration, and plant‑floor compute. The role partners closely with Operations, EHS, Quality, Facilities, and central IT towers to plan safe changes, protect production takt, and execute site projects. Key job responsibilities Lead and develop the local site support team; set schedules, performance expectations, coaching, and career development; scale staffing as business needs grow. Establish strong service operations using ITSM (Ivanti ISM/ServiceNow): drive SLA/OLA attainment, aging control, VIP/executive support, and clear incident/maintenance communications. Plan and execute change via CAB: define MOPs, back‑out plans, and blackout windows to avoid unplanned downtime in production areas. Oversee endpoint lifecycle & compliance using Tanium/Intune/GPO (patching, configuration, encryption, EDR); manage privileged elevation/LAPS as needed. Coordinate with Network Engineering on LAN/Wi‑Fi/SD‑WAN and firewall posture (Cisco ASA/Firepower), NAC/802.1X with Cisco ISE, and guest networks; lead floor walks and rapid incident triage. Maintain identity & access hygiene with Active Directory / Entra ID and MFA; ensure join/hybrid‑join health and periodic access reviews. Support plant‑floor compute (test stations, labs) and connectivity; partner with Manufacturing/Engineering on robust workstation builds and reliable Wi‑Fi in dense areas. Track site metrics (CSAT, MTTR, ticket volume, patch coverage, compliance) and drive continuous improvement based on incident/problem trends. Own vendor engagement & SOWs (break/fix, cabling, A/V, carriers); manage spares, warranties, and RMA. Manage site IT budget (OpEx/CapEx) and asset/CMDB accuracy. Lead/support projects (new lines, expansions, relocations, acquisitions) delivering to scope/schedule/budget/security standards. Champion audit & safety readiness (e.g., SOX; alignment with ISO 14001/45001 alongside EHS); ensure safe change execution in production areas. Contribute to business continuity & incident response (e.g., power/network events): maintain runbooks, communications, and recovery testing. Qualifications Bachelor's in IT/CS or equivalent experience 7+ years progressive IT experience including 3+ years in site support/operations within a manufacturing environment; 2+ years leading people/teams. Excellent communication across production floor through executive stakeholders; English required; Filipino/Tagalog strongly preferred. Hands‑on with Windows (client/server) and macOS; Microsoft 365/Teams; AD/Entra ID + MFA; endpoint & patch management (Tanium, Intune, GPO). Working knowledge of campus networking and security: Cisco switching/Wi‑Fi, Cisco ASA/Firepower, SD‑WAN, NAC/802.1X (Cisco ISE), and SolarWinds monitoring. Strong ITSM discipline (Incident/Request/Problem/Change/Knowledge) using Ivanti ISM and/or ServiceNow; demonstrated CAB/change planning in production environments. Proven vendor, budget, and project management with measurable outcomes; availability for after‑hours/weekend maintenance windows as needed Experience with privilege elevation tools (e.g., CyberArk) and LAPS. Familiarity with MES/test stations and OT/IT collaboration in high‑mix, high‑throughput manufacturing. ITIL® 4 Foundation; Microsoft AZ-104/MD-102; Cisco CCNA/CCNP; CompTIA Security+ (or equivalent). #J-18808-Ljbffr