Technical Support Engineer,

4 weeks ago

Santa Rosa, Philippines Cofense Full time

Reporting to the Manager of Global Technical Support, the Technical Support Engineer is responsible for assisting customers with support requests from customers and will interact with Cofense customers assisting with questions related the use of Cofense products and engaging Cofense’s Senior Support Engineer’s as needed. Essential Duties/Responsibilities Respond to customer inquiries via phone, email, and chats in a professional and timely manner. Obtain, evaluate and research relevant data to resolve customer inquiries and issues; recording detail, including actions taken, in the tickets. Provide technical guidance, remotely, to customers deploying Cofense solutions. Monitor the Support queue to ensure tickets are properly processed, coded, and assigned. Manage product specific support tickets through resolution and initiate escalations to Senior Technical Support Engineers, or Management, if necessary. Replicate, troubleshoot, and properly document product bugs and defects for escalation. Develop documentation, FAQs and canned responses to improve consistency and accuracy of support responses. Other duties as assigned. Knowledge, Skills and Abilities Required Excellent verbal and written communications skills, and strong keyboarding and telephone etiquette Strong customer-service orientation and a commitment to achieve outstanding customer satisfaction Can multi-task and is able to manage changing or conflicting priorities, and multiple support cases simultaneously Basic Network communication troubleshooting experience Windows troubleshooting – understanding basic partitioning, system services, standard logs files, and system commands Basic TCP/IP networking skills Basic understanding of enterprise email clients Familiarity with SMTP, IMAP, HTTP and other Internet protocols Familiarity with Virtual Environments preferred Basic HTML skills preferred Basic IT troubleshooting abilities preferred Basic understanding of messaging, SMTP and email hygiene products preferred Basic understanding of phishing and the risk it presents to large enterprises preferred Team Player who respects other’s ideas, and is an excellent listener Strong critical thinking skills, a problem solver who thinks “Outside the box” Education and/or Experience Bachelor’s degree in Computer Science, Engineering is preferred, or equivalent work experience 1 - 2 years of technical support experience with demonstrable skills in troubleshooting solutions deployed in enterprise networks Basic IT Security and familiarity with Incident Response a plus Disclaimer Cofense is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to: veteran status, uniform service member status, race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, physical or mental disability, marital status, genetic information or any other status or characteristic protected by applicable national, federal, state or local laws and ordinances. We adhere to these commitments in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, and discipline. #J-18808-Ljbffr

  • Technical Support Engineer

    4 weeks ago

    Santa Rosa, Philippines Thrive Full time

    About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for...

  • Service Technical Support

    7 days ago

    Santa Rosa, California, Philippines Avispa Technology Full time $84,000 - $126,000 per year

    Job DescriptionService Technical Support Hourly pay: $30/hrWorksite: Electronics Testing and Measurement Company (Santa Rosa, CA Onsite)W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL40 hours/week, 24 Month AssignmentA leading technology company is seeking a Service Technical Support. The successful candidate will...

  • Technical Support Engineer

    1 week ago

    Pulong Santa Cruz, Calabarzon, Philippines Gloval Integrated Solutions and Technological Services Inc. Full time ₱800,000 - ₱1,200,000 per year

    Job descriptionTechnical Support Engineer1. Technical Support:Collaborate with the sales team to provide technical support and information during the sales process.Respond to customer inquiries and provide data on products, installation, and maintenance procedure.2. Needs Analysis:Assess customer requirements and recommend appropriate fire safety solutions,...

  • Technical Sales Engineer

    7 days ago

    Santa Rosa City A, Philippines NuPON Technology Phis Corp Full time ₱240,000 per year

    GRADUATE OF ENGINEERING OR RELATED TECHNICAL COURSE WITH BACKGROUND IN MARKETING.HAVE TECHNICAL SALES AND APPLICATION ENGINEERING EXPERIENCE AND HAS A OWN EXISTING CONTACTS/CLIENTS AND CUSTOMER ORIENTED.EXPERIENCED IN SELLING MACHINES, EQUIPMENT AND ENGINEERING PRODUCTS KNOW HOW TO DEAL WITH CLIENTS & SUPPLIERS AND KNOW HOW THE VALUE OF TECHNICAL SUPPORT.Job...

  • Registered Electrical Engineer

    1 week ago

    Pulong Santa Cruz, Calabarzon, Philippines Resonanz Technical Group Inc. Full time ₱900,000 - ₱1,200,000 per year

    Prepare, schedule, coordinate and monitor the assigned engineering projectsMonitor compliance to applicable codes, practices, QA/QC policies, performance standards and specificationsInteract daily with the clients to interpret their needs and requirements and represent them in the fieldPerform overall quality control of the work (budget, schedule, plans,...

  • mechanical engineer

    2 weeks ago

    Pulong Santa Cruz, Calabarzon, Philippines Resonanz Technical Group Inc. Full time ₱900,000 - ₱1,200,000 per year

    On site, Project Management, (commercial and Industrial)Knowledgeable in design & estimate (HVAC, Fire pro, Plumbing)Auto Cad, Shop, DrawingDesigns, develops, and tests mechanical components, machines, and equipmentAnalyzes problems to establish design requirements and specifications for mechanical engineering projectsPrepares drawings, sketches, diagrams,...

  • Project Engineer

    1 week ago

    Pulong Santa Cruz, Calabarzon, Philippines RESONANZ TECHNICAL GROUP INC Full time

    Knowledgeable in Preventive Maintenance of fire pro, equipment ACU, Electrical and mechanical.With an experience in Facilities management.With experience in costing for repair, or preventive maintenance in fire pro, ACU, equipment, Electrical and in mechanical.A Project Engineer is responsible for overseeing engineering projects from conception to...

  • Technical Sales Engineer

    2 weeks ago

    Pulong Santa Cruz, Calabarzon, Philippines Tomodachi Global Resources Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    A technical sales engineer's job description includes bridging the gap between technical expertise and sales by explaining complex products to clients, demonstrating solutions, and preparing technical proposals. Key responsibilities involve understanding customer needs, customizing solutions, and providing pre- and post-sales support, while also...

  • Support Engineer

    3 days ago

    Santa Rosa City A, Philippines Ams Environmental Management Corporation Full time

    Qualifications:Bachelor's Degree in Mechanical, Electrical Industrial or Any Engineering courseProficient in AutoCAD, Sketchup or inventor and MS officeStrong coordination, analytical and communication skillsKnowledgeable in Production Quality Support and Process Planning (Time and Motion Study)Can start ASAPArea of Deployment: SANTA ROSA LAGUNAJob Types:...

  • Support Engineer

    3 days ago

    Santa Rosa City A, Philippines Ams Environmental Management Corp Full time

    Qualifications:Bachelor's Degree in Mechanical, Electrical Industrial or Any Engineering courseProficient in AutoCAD, Sketchup or inventor and MS officeStrong coordination, analytical and communication skillsKnowledgeable in Production Quality Support and Process Planning (Time and Motion Study)Can start ASAPArea of Deployment: SANTA ROSA LAGUNAJob Types:...