Urgent| Salesforce
3 weeks ago
Overview
URGENT HIRING: Salesforce Technical Implementation Lead
We are seeking a skilled Salesforce Technical Implementation Lead to drive successful platform implementations and technical solutions. The ideal candidate will have hands-on experience with Salesforce configuration, customization, and integration to deliver robust solutions that meet business requirements.
Location: Pasig, Philippines
Work Mode: Flexible office & remote
Role: Salesforce Technical Implementation Lead
Experience: 2+ years
What You'll Do- Leading customer facing activities throughout the technical onboarding process including kick-off, requirements gathering, project playback and feedback sessions.
- Leading delivery across multiple disciplines, including Salesforce configuration, telephone, email, chat, WhatsApp and ETL data integrations.
- Liaising and collaborating with technical and operational stakeholders within UniQuest.
- Solving problems and removing blockers to ensure smooth and efficient implementations.
- Ensuring quality is maintained by coordinating integration mapping validation, platform testing and User Acceptance.
- 2+ years of experience configuring the platform including exposure to Sales Cloud, Service Cloud, Flows, Digital Engagement and Communities/Experiences.
- Ability to work within core business hours of Western USA and Australasia.
- Project management experience to deliver 6-12 week onboarding initiatives for customers across the USA and Australasia.
- Impeccable customer service skills with ability to communicate technical concepts to various levels of seniority, effectively gather information, solve problems, set expectations and ensure pace of delivery.
- Experience with mapping ETL data integrations, previous hands-on configuration using declarative middleware solutions such as Informatica, Mulesoft, Jitterbit and Zapier.
- Exposure to communications platforms such as Google Workspace, Vonage, Aircall, Salesforce Omnichannel, WhatsApp, Twilio and Marketing Cloud.
Ready to lead impactful implementations? Apply now and join our dynamic team
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