Client Services Director

6 days ago

Taguig, Philippines Everise Full time

Overview

Everise Taguig, National Capital Region, Philippines

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is reflected in our Glassdoor rating and Best Place to Work awards. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.

Position Purpose

The Director - Client Services is responsible for managing all aspects of one or more assigned programs. The Manager serves as primary client interface for day-to-day communications and commitments relating to the delivery of Everise solutions and is responsible for effective resource management and accurate forecasting of program profit and loss. Works closely with all internal teams to ensure program delivery is appropriate, timely and accurate. Serve as the client’s advocate. Position reports to VP Client Services.

Job Responsibilities
  • Serve as primary point of client contact and coordinate program delivery
  • Provide input to develop corporate and business unit strategies for account
  • In conjunction with senior management help set client expectations in a professional and effective manner
  • Support day-to-day activities for the client program
  • Manage client satisfaction and achievement of client specific KPI’s
  • Collaborate with other team members to resolve client issues, problems or concerns on a timely and cost-effective basis
  • Proactively use business experience and skills to identify new opportunities to enhance or extend relationship with client by providing additional solutions or services
  • Assist in management of program profitability and performance metrics. Includes budgeting, forecasting, monitoring actuals, pricing/packaging of new offerings, accounts receivable management, invoice preparation and Service Level Agreements
  • Suggest modifications to internal processes as needed for financial control
  • Ability to work in a team environment and matrix organization and work remotely from team
  • Help ensure that operational procedures are in place
  • Participate in development and integration of Technology Solutions
  • Serve as the client liaison for security to ensure appropriate customer access to client utilized systems and solution components
  • Help establish high-level plans for software upgrades, migrations, and implementations
Job Qualifications
  • Experience managing large accounts in a service environment ideally in an outsourced solutions environment
  • Ability to handle priority issues quickly and decisively
  • Ability to analyze data, prepare reports, and participate in operations and quarterly business reviews
  • Strong capability to coordinate and build relationships with internal resource
  • Strong attention to detail
  • Outstanding organizational and follow up skills
  • Ability to multi task
  • Highly flexible
  • Ability to travel as needed
  • Bachelor’s degree in related field from a four-year college or university with two to three years related experience; or Equivalent combination of education and experience
  • Project management training or certification a plus
  • Commercial, financial and client relationship management experience a plus

Protect yourself against job application fraud -

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

#J-18808-Ljbffr

  • Client Services Director

    3 weeks ago

    Taguig, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time

    We are seeking an experienced Client Service Director to lead strategic account management for key healthcare clients.The ideal candidate will bring deep expertise in healthcare operations, a strong client relationship background, and the ability to drive growth and service excellence in a BPO environment.Key ResponsibilitiesServe as the primary point of...

  • Client Services Director

    3 days ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time ₱1,500,000 - ₱2,500,000 per year

    We are seeking an experienced Client Service Director to lead strategic account management for key healthcare clients. The ideal candidate will bring deep expertise in healthcare operations, a strong client relationship background, and the ability to drive growth and service excellence in a BPO environment.Key ResponsibilitiesServe as the primary point of...

  • Director of Growth

    1 week ago

    Taguig, Philippines Yitro Global Full time

    Our client is a leading provider of tech talent solutions, specializing in staff augmentation and project-based delivery across APAC. They are seeking a strategic Business Development Director to lead enterprise sales, drive client acquisition, and expand market presence in high-growth sectors. Key Responsibilities Develop and execute business development...

  • HR Shared Services Director

    3 weeks ago

    Taguig, National Capital Region, Philippines Tenet Healthcare Full time

    OverviewJoin to apply for the HR Shared Services Director role at Tenet Healthcare.This role ensures that service level agreements and operational requirements are met and also acts as primary connection between stakeholders and service delivery teams for alignment on strategic objectives, implementations of key initiatives, and overall activities to support...

  • HR Shared Services Director

    6 days ago

    Taguig, Philippines Tenet Healthcare Full time

    Overview Join to apply for the HR Shared Services Director role at Tenet Healthcare . This role ensures that service level agreements and operational requirements are met and also acts as primary connection between stakeholders and service delivery teams for alignment on strategic objectives, implementations of key initiatives, and overall activities to...

  • Client Services Associate

    2 weeks ago

    Taguig, National Capital Region, Philippines UniTeller Financial Services Full time

    OverviewThis is a full-time on-site role for a Client Services Associate located in Taguig. The Client Services Associate will be responsible for providing exceptional client services, resolving customer inquiries, offering customer support, and addressing any financial service needs. Daily tasks include managing client interactions, troubleshooting issues,...

  • Director, Professional Services

    6 days ago

    Taguig, Philippines NiCE Full time

    NiCE Taguig, National Capital Region, Philippines Director, Professional Services NiCE Taguig, National Capital Region, Philippines This position is a customer-facing, billable role chartered with engaging customers in a consultative capacity and providing specialized expertise around NiCE products, the contact center industry, and other contact center...

  • Strategic Client Services Director

    1 week ago

    Taguig, National Capital Region, Philippines beBeeAccounting Full time $40,000 - $80,000

    Accounts Manager Job DescriptionThe primary responsibility of an Accounts Manager is to oversee the day-to-day operations and yearly goals of client accounts, ensuring their brand strategies and marketing initiatives are effective.About This RoleOur ideal candidate possesses at least 2 years of agency experience in client servicing, preferably in the...

  • HR Shared Services Director

    3 weeks ago

    Taguig, National Capital Region, Philippines Michael Page Full time

    Opportunity to shape HR ops to enhance efficiency & improve employee experienceOpportunity for professional growth and developmentAbout Our ClientThis opportunity is with a large and well established organization operating in the healthcare sector. The company is focused on delivering excellence in its services and maintaining a strong presence in its...

  • HR Shared Services Director

    5 days ago

    Taguig, Philippines Michael Page Full time

    Opportunity to shape HR ops to enhance efficiency & improve employee experience Opportunity for professional growth and development About Our Client This opportunity is with a large and well established organization operating in the healthcare sector. The company is focused on delivering excellence in its services and maintaining a strong presence in its...