Customer Success Manager

4 weeks ago

Pasig, Philippines Acquire Intelligence Full time

Acquire BPO is an award-winning business process outsourcing provider serving some of the world’s largest brands. We operate contact centers and back-office services from offshore, nearshore, and onshore locations globally, including Australia, the Dominican Republic, the Philippines, and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources.

Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?
  • HMO coverage for you and your family
  • Yearly Kick-Off Parties with major giveaways
  • Get recognized through our Value Awards
  • Grow your career – we promote internally
  • Do meaningful work and collaborate with the best
  • 900 promotions given each year
  • 2,700+ leadership training courses

As a Customer Success Manager , you will manage a portfolio of clients, ensuring their success by driving product adoption, maintaining strong relationships, and addressing any concerns. Your strategic and analytical mindset will help you anticipate client needs and foster their growth while supporting cross-functional collaboration within the organization.

Responsibilities
  • Ensure good customer health within your client portfolio.
  • Execute adoption improvement plans across onboarding, web training, and email campaigns.
  • Manage client renewals and maintain contact with key decision-makers and stakeholders.
  • Develop and propose solutions for customer objectives, collaborating with internal teams.
  • Recommend and coordinate cross-functional improvements to the customer lifecycle.
  • Execute corrective action plans for at-risk customers and track progress.
  • Identify upsell and cross-sell opportunities.
  • Partner with Account Executives during Quarterly Business Reviews to create growth strategies.
  • Manage feature requests and ensure customers’ desired outcomes are met.
  • Maintain knowledge of Riskonnect products, services, and industry trends.
What You’ll Bring
  • 5+ years of experience in a customer-facing role within the enterprise software industry.
  • Familiarity with MS Office and/or Google Suite.
  • Proven ability to manage and organize action items for 20-30 enterprise software clients.
  • Strong ability to build relationships through remote communication tools (e.g., phone, email, conference calls, web training).
  • Analytical and process-oriented mindset with a strong empathy for customers.
  • Ability to communicate complex concepts clearly to customers and executives.
  • Proven ability to prioritize workload in a fast-paced environment.
Preferred Qualifications
  • 8+ years of experience in the insurance industry or SaaS experience.
Values
  • Collaboration: Brilliant jerks can be brilliant elsewhere.
  • Impact: Do, get it done, create impact.
  • Passion: Be positive, bring passion and energy.
  • Transparency: A transparent team can help each other.
What are you waiting for?

Join the A-Team and experience the A-Life

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Sales, Business Development, and Customer Service
  • Industries: Outsourcing and Offshoring Consulting

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