Quality Manager
4 weeks ago
The QA Manager ensures high service quality and consistency across operations by leading the QA team, designing and enforcing QA policies/processes, analyzing performance metrics, providing coaching & training, and driving continuous improvement initiatives aligned with client SLAs and business goals. Responsibilities: Oversee and audit agent transactions (calls, chats, emails, back-office tasks) for compliance, accuracy, customer experience, process adherence, etc. Conduct calibration sessions (with QA team, team leads, clients) to ensure consistency in scoring and feedback. Identify trends, root causes, error leakages, and generate corrective and preventive action plans. Prepare and present regular reports (daily/weekly/monthly/quarterly) and dashboards to internal stakeholders and clients. Lead, manage, and mentor a team of QA analysts/evaluators. Set performance expectations, conduct performance reviews, coaching, and career development. Plan resource allocation, staffing (hiring, shift planning, backups). Ensure the QA team meets productivity, quality, and client targets. Collaborate with operations, process, and client teams to define improvement initiatives. Lead root cause analysis and process redesigns for recurring issues. Drive initiatives for automation, QA tool enhancements, workflow optimization. Establish governance cadence: daily / weekly / monthly reviews, escalations, QA forums. Maintain QA repository: SOPs, guidelines, knowledge base, FAQ, best practices. Qualifications: Bachelor’s degree or equivalent (Business, Communications, Operations, or related field). 5+ years of experience in QA / quality control in BPO, with at least 2 years in a managerial/lead role. Experience in specific verticals (voice, non‑voice, healthcare, finance, technical support) is a plus. Exposure to client‑facing QA expectations, SLAs, compliance, audits is a plus. Amenable to work on Graveyard shift. Willing to work onsite (Mandaluyong & Quezon City). Why join us? Competitive Salary Package Leave Credits (Convertible to Cash) Government Mandated Benefits Annual Performance Appraisal HMO + 1 dependent Retirement plan Fast Promotion Opportunity for growth Continuous learning programs Work‑life balanced activities Great work culture Company Events Staff House (Shared Cost Accommodation) Free P2P Shuttle Service Fast hiring process Start ASAP #J-18808-Ljbffr
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Quality Assurance Manager
3 days ago
Mandaluyong, Philippines GOURMET FOOD MANUFACTURING CORPORATION Full timeJob Summary The basic duty and responsibility of the position is to contribute to the delivery of quality and safety of product consistent with the vision, mission and values of Gourmet Food Manufacturing Corporation. The QA Manager is responsible for the provision of basic Quality Management System to achieve total customer satisfaction and continuous...
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Quality Auditor
3 weeks ago
Mandaluyong, Philippines Extend Your Team Full timeWe are seeking a detail-oriented Quality Auditor to evaluate and ensure the quality of customer interactions across calls and tickets. The ideal candidate will have a strong background in customer service, excellent analytical skills, and the ability to design and implement effective audit forms. This role is critical in maintaining high service delivery...
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Manager, Quality Control
2 weeks ago
PHL-Manila Mandaluyong, Philippines Universal Music Full time ₱1,200,000 - ₱2,400,000 per yearWe are UMG, the Universal Music Group. We are the world's leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans...
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Quality Assurance Analyst
3 weeks ago
Mandaluyong, Philippines PYC Foods Corporation Full timeJoin Our Team at PYC Foods Corporation! Are you passionate about quality assurance and ensuring the highest standards in food production? PYC Foods Corporation is seeking a dedicated Quality Assurance Associate/Analyst to help us maintain our commitment to excellence! About Us: At PYC Foods Corporation, we believe in the power of quality food and strong...
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Quality Auditing Analyst
3 weeks ago
Mandaluyong, Philippines Global Strategic Full timeConduct quality audits to evaluate compliance with standards and procedures. Analyze data and prepare reports highlighting quality trends and issues. Collaborate with teams to develop corrective actions and improve processes. Participate in training sessions to enhance quality awareness. Maintain documentation and support continuous improvement initiatives....
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Quality Assurance Lead
3 days ago
Mandaluyong, Philippines Michael Page Full timeForward thinking company that values innovation, collaboration, and quality Strong path for career progression and financial benefits. About Our Client This dynamic company specializes in providing innovative, data-driven software solutions to businesses, leveraging cutting-edge technology to deliver stability, performance, and efficiency. Committed to...
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Associate Quality Assurance Analyst
2 weeks ago
Mandaluyong, Philippines SJ Group Full timeSJ Group Mandaluyong, National Capital Region, Philippines Associate Quality Assurance Analyst This role will be responsible to ensure service quality of day-to-day Global Shared Services operations: Conducting quality audit, service review, QA training, calibration sessions, customer experience analysis, and creating process improvements and projects to...
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Technical Account Manager
4 weeks ago
Mandaluyong, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full timeAbout Us Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work...
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Quality Assurance
3 weeks ago
Mandaluyong, Philippines Penbrothers Full timeAbout Penbrothers Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes. About the Client The client is a building a SaaS / Platform-as-a-Service (PaaS)...
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Service Quality Assurance Specialist
2 weeks ago
Mandaluyong, Philippines FINSI Full timeFINSI, Mandaluyong, National Capital Region, Philippines Service Quality Assurance Specialist Direct message the job poster from FINSI Responsibilities Extract, clean, and validate data from multiple sources, including CEI/CEM systems, trackers, and Google Sheets. Conduct manual processing and extraction of Key Quality Indicators (KQI) and customer metrics....