Associate Quality Assurance Analyst
2 weeks ago
SJ Group Mandaluyong, National Capital Region, Philippines Associate Quality Assurance Analyst This role will be responsible to ensure service quality of day-to-day Global Shared Services operations: Conducting quality audit, service review, QA training, calibration sessions, customer experience analysis, and creating process improvements and projects to improve customer experience. Key Responsibilities Conduct quality audit and transaction monitoring to identify people and process opportunities. Perform detailed analysis and service quality review of the shared services operations. Conduct calibration sessions to ensure and maintain alignment on process and compliance to standards. Conduct analysis on customer experience and provide recommendations to improve customer satisfaction. Drive a culture of feedback and continuous quality improvement by conducting QA talk, feedback training, business reviews, and by ensuring feedback and audit results are effectively managed. Conduct periodic audit review of service catalogue and documented information. Establish quality assurance policies and procedures. Ability to follow and execute process by reading and understanding work instructions and process documents with great attention to detail. Proactively review and recommend process improvements based on ISO and industry standards practices and compliance. Maintain up-to-date tracker and provide appropriate corrective reports. Assists in the process implementation, maintenance, and QA of service transition. This includes any ISO implementation, project handover, and periodic audits. Identify and recommend GSS training needs to meet service quality standards. Other QA duties and responsibilities as required. Key Qualifications, Knowledge, Skills And Experience A Bachelor's/College Degree in a related field. 1 to 3 years’ experience in quality assurance and global shared services operations. ITIL or Quality Assurance related certification is a plus. Knowledge of quality management system and tools (e.g., Lean, Six Sigma, COPC, ISO standards) Knowledge of ISO 19011 and ISO 20000-1 is a plus. Ability to work collaboratively and with minimal supervision. Ability to prioritize tasks within a multi-tasking environment. Excellent communication (oral and written) and interpersonal skills. Excellent attention to detail, analytical skills, problem analysis, problem solving, and presentation skills. Strong documentation and record keeping skills. Proficient in MS Excel, PowerPoint, Power BI, Visio (optional). We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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Quality Assurance Analyst
3 weeks ago
Mandaluyong, Philippines PYC Foods Corporation Full timeJoin Our Team at PYC Foods Corporation! Are you passionate about quality assurance and ensuring the highest standards in food production? PYC Foods Corporation is seeking a dedicated Quality Assurance Associate/Analyst to help us maintain our commitment to excellence! About Us: At PYC Foods Corporation, we believe in the power of quality food and strong...
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Quality Assurance Analyst
2 weeks ago
Mandaluyong, Philippines Commonwealth Foods, Inc. Full timeQuality Assurance Analyst Commonwealth Foods, Inc. Responsibilities The position is part of the team of researchers/analysts that assist in ensuring the quality and consistency of raw materials, packaging materials, and finished products. Monitors and audits processes, workers and production areas to ensure compliance with GMP (good manufacturing practices)...
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Quality Assurance Analyst
1 week ago
Mandaluyong, Philippines GOURMET FOOD MANUFACTURING CORPORATION Full timeJob Summary: The basic duty and responsibility of the position is to contribute to the delivery of quality and safety of product consistent with the vision, mission and values of Gourmet Food Manufacturing Corporation. The QA Analyst is responsible for the provision of basic Quality Assurance services like testing and inspection, GMP and Plant Sanitation...
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Quality Assurance Analyst
7 days ago
Mandaluyong, Philippines GOURMET FOOD MANUFACTURING CORPORATION Full timeJob Summary: The basic duty and responsibility of the position is to contribute to the delivery of quality and safety of product consistent with the vision, mission and values of Gourmet Food Manufacturing Corporation. The QA Analyst is responsible for the provision of basic Quality Assurance services like testing and inspection, GMP and Plant Sanitation...
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Quality Assurance Analyst
3 days ago
Mandaluyong, Philippines GOURMET FOOD MANUFACTURING CORPORATION Full timeJob Summary: The basic duty and responsibility of the position is to contribute to the delivery of quality and safety of product consistent with the vision, mission and values of Gourmet Food Manufacturing Corporation. The QA Analyst is responsible for the provision of basic Quality Assurance services like testing and inspection, GMP and Plant Sanitation...
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Training & Quality Assurance Analyst
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Smoothlink Technologies Inc Full time ₱400,000 - ₱800,000 per yearWe're looking for a results-driven Training and Quality Assurance Analyst to support our After-Sales Campaign, ensuring top-notch customer service and compliance across phone, chat, and email channels for the US and UK markets. You'll audit interactions, analyze data, update materials, and drive continuous service improvement and productivity in a fast-paced...
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Quality Assurance Analyst
3 weeks ago
Mandaluyong, Philippines Commonwealth Foods, Inc. Full timeDuties and Responsibilities: The position is part of the team of researchers/analysts that assist in ensuring the quality and consistency of the raw materials, packaging materials and finished products. Monitors and audits processes, workers and production areas to ensure compliance of GMP's (good manufacturing practices) standard. Provides...
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Quality Assurance Analyst
2 weeks ago
Mandaluyong, Philippines Commonwealth Foods, Inc. Full timeDuties and Responsibilities: The position is part of the team of researchers/analysts that assist in ensuring the quality and consistency of the raw materials, packaging materials and finished products. Monitors and audits processes, workers and production areas to ensure compliance of GMP's (good manufacturing practices) standard. Provides assistance by...
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Quality Assurance Engineer | Tester
4 weeks ago
Mandaluyong, Philippines Booth Full timeQuality Assurance Engineer | Tester Location: National Capital Region, Philippines About the Role: We’re looking for a QA Engineer to join our growing IT team and help establish a strong quality assurance function. This is an exciting opportunity to set testing standards and frameworks for critical systems that support our Pharmacy Benefit Management (PBM)...
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Quality Assurance Lead
3 days ago
Mandaluyong, Philippines Michael Page Full timeForward thinking company that values innovation, collaboration, and quality Strong path for career progression and financial benefits. About Our Client This dynamic company specializes in providing innovative, data-driven software solutions to businesses, leveraging cutting-edge technology to deliver stability, performance, and efficiency. Committed to...
