Service Quality Assurance Specialist
4 days ago
FINSI, Mandaluyong, National Capital Region, Philippines Service Quality Assurance Specialist Direct message the job poster from FINSI Responsibilities Extract, clean, and validate data from multiple sources, including CEI/CEM systems, trackers, and Google Sheets. Conduct manual processing and extraction of Key Quality Indicators (KQI) and customer metrics. Correlate various datasets (Programs, KQIs, and on-ground insights) to identify performance trends and improvement opportunities. Manage manual updating and maintenance of program and performance trackers. Archive reports and maintain proper documentation of data and reports for audit and reference. Develop and maintain visual reports and dashboards for territory and national-level insights. Summarize data findings into clear, concise reports for both technical and non-technical audiences. Provide quality insights based on correlated datasets to highlight performance gaps and improvement areas. Generate periodic performance summaries with actionable recommendations for management review. Identify and validate service degradations and network problems at town or element level. Create and track service incident and problem tickets in coordination with VASD, SPB, and SA teams. Support monitoring and reporting during planned events, including coordination, execution, follow-up, and post-mortem analysis. Collaborate with internal teams to align reporting requirements and support timely delivery of insights. Support solution tracking, progress follow-through, and execution monitoring for assigned programs and events. Qualifications Bachelor’s degree in Information Technology, Statistics, Engineering, or related field. At least 1 year of experience in data analysis, reporting, or network performance management. Strong proficiency in Excel/Google Sheets; experience with visualization tools (e.g., Power BI, Tableau, Data Studio) is an advantage. Analytical mindset with attention to detail and data accuracy. Good communication and presentation skills, able to translate data into clear insights. Experience with telecom performance data or service quality monitoring is preferred. Seniority level: Associate Employment type: Full-time Industry: Telecommunications #J-18808-Ljbffr
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Sr. Service Quality Assurance Specialist
3 weeks ago
Mandaluyong, Philippines Asticom Technology Inc Full timeKey Responsibilities Data Management and Governance Lead data extraction, transformation, validation, and quality assurance across multiple systems and trackers (CEI/CEM, KQI dashboards, Google Sheets, and internal databases). Design and implement data cleaning and validation frameworks to improve consistency and reliability of performance data. Ensure...
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Quality Assurance Analyst
2 weeks ago
Mandaluyong, Philippines PYC Foods Corporation Full timeJoin Our Team at PYC Foods Corporation! Are you passionate about quality assurance and ensuring the highest standards in food production? PYC Foods Corporation is seeking a dedicated Quality Assurance Associate/Analyst to help us maintain our commitment to excellence! About Us: At PYC Foods Corporation, we believe in the power of quality food and strong...
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Associate Quality Assurance Analyst
4 days ago
Mandaluyong, Philippines SJ Group Full timeSJ Group Mandaluyong, National Capital Region, Philippines Associate Quality Assurance Analyst This role will be responsible to ensure service quality of day-to-day Global Shared Services operations: Conducting quality audit, service review, QA training, calibration sessions, customer experience analysis, and creating process improvements and projects to...
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Quality Assurance Analyst
4 days ago
Mandaluyong, Philippines Commonwealth Foods, Inc. Full timeQuality Assurance Analyst Commonwealth Foods, Inc. Responsibilities The position is part of the team of researchers/analysts that assist in ensuring the quality and consistency of raw materials, packaging materials, and finished products. Monitors and audits processes, workers and production areas to ensure compliance with GMP (good manufacturing practices)...
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Service Quality Assurance Specialist
3 weeks ago
Mandaluyong, Philippines Asticom Technology Inc Full timeKey Responsibilities Data Management and Processing Extract, clean, and validate data from multiple sources, including CEI/CEM systems, trackers, and Google Sheets. Conduct manual processing and extraction of Key Quality Indicators (KQI) and customer metrics. Correlate various datasets (Programs, KQIs, and on-ground insights) to identify performance trends...
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Quality Assurance Analyst
3 weeks ago
Mandaluyong, Philippines Monee Full timeQuality Assurance Analyst Location: Mandaluyong, National Capital Region, Philippines Responsibilities Conduct thorough evaluations of calls to assess the quality and effectiveness of interactions. Verify that agents follow established procedures, compliance guidelines and regulatory requirements. Collaborate with various stakeholders to develop projects...
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Quality Assurance Analyst
2 weeks ago
Mandaluyong City, National Capital Region, Philippines PYC Foods Corporation Full time ₱400,000 - ₱600,000 per yearJoin Our Team at PYC Foods CorporationAre you passionate about quality assurance and ensuring the highest standards in food production? PYC Foods Corporation is seeking a dedicated Quality Assurance Associate/Analyst to help us maintain our commitment to excellenceAbout Us:At PYC Foods Corporation, we believe in the power of quality food and strong community...
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Quality Assurance Analyst
4 weeks ago
Mandaluyong, Philippines GOURMET FOOD MANUFACTURING CORPORATION Full timeJob Summary: The basic duty and responsibility of the position is to contribute to the delivery of quality and safety of product consistent with the vision, mission and values of Gourmet Food Manufacturing Corporation. The QA Analyst is responsible for the provision of basic Quality Assurance services like testing and inspection, GMP and Plant Sanitation...
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Head of Quality Assurance
2 weeks ago
Mandaluyong City, National Capital Region, Philippines The Standard Hospitality Group Full time ₱2,000,000 - ₱2,500,000 per yearJOB OVERVIEW:TheHead of Quality Assurance (QA)will lead thequality, food safety, and compliance strategyacrossStandard Hospitality Group's (SHG)rapidly expanding network of restaurants, commissaries, and supply chain operations.This role is responsible for developing and enforcing rigorous standards across the end-to-end value chain—fromsupplier...
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Quality Assurance Associate
3 weeks ago
Mandaluyong, Philippines Ulssi Full timeThe Quality Assurance Associate executes design and implements successful end to end quality and compliance strategies to ensure superior customer experience, compliance and meeting of business goals and objectives. He/she champions continuous improvement in the sales and marketing company quality operations, and helps drive the quality culture. Key...