Manager, Quality Control

We are UMG, the Universal Music Group. We are the world's leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

Virgin Music Group is the Independent Services division of Universal Music Group, providing a full range of label services and revenue streams for Virgin Music's artists, releases, and label associations on a worldwide basis, including Distribution, Marketing, Promotion, Commercial Development, Branding, Synch & Licensing, Lifestyle Marketing, Business Affairs and Finance.

As Quality Control Manager, you provide help overseeing a remote team reviewing content moving through Virgin Music Group's supply chain. You are hands-on when needed but primarily focused on oversight, team management and optimization. The Quality Control team plays a critical role reviewing product submissions, answering questions and clarifying rules and operations. You are an important part of helping the team balance workload and catalog integrity with flexibility, ensuring consistent QC and customer experience across time zones.

You report to the International QC Director and assist with planning, scheduling, training, and resource management, ensuring the team's actions, policy and procedures are aligned with VMG's Style Guide and DSP content best practices. You work closely with operations and support teams to deliver optimal results spanning from client experience to DSP storefronts.

Responsibilities

• Oversee Quality Control team managing priorities, execution, and performance
• Ensure QC team is closely and effectively monitoring quality of all submissions
• Act as first point of escalation for answering questions and clarifying rules
• Interface with internal label managers and external label clients
• Take hands on action for time sensitive, urgent releases from priority artists and labels
• Harmonize with International Director of Quality Control and regional managers
• Track metrics, spot trends, and provide analysis of issues
• Assist / coordinate with migration team on key migration projects
• Contribute to knowledge capture and knowledge base management

Qualifications

• Minimum 2-3 years' experience in quality control or customer service role
• Minimum 2 years managing people or leading small teams in a hands-on capacity
• Multitasker that thrives in a fast moving and ever-changing environment
• Experience with ticketing systems such as Zendesk
• Must be fluent in at least 1 additional language (Chinese, Japanese, Korean, etc.)
• A passion for music and interest in and knowledge of music metadata
• Experience with local (APAC) music markets
• Experience with current digital music and video style guidelines a plus
• Knowledge of music services, their systems, processes and requirements highly valued
• Experience with Content Management Systems preferred

Interested? Please follow the link to submit your application today
Note: Only shortlisted applicants will be contacted.

About us:

Universal Music Group (UMG) is the world leader in music-based entertainment, with a broad array of businesses engaged in recorded music, music publishing, merchandising and audiovisual content in more than 60 countries.

Featuring the most comprehensive catalog of recordings and songs across every musical genre, UMG identifies and develops artists and produces and distributes the most critically acclaimed and commercially successful music in the world. Committed to artistry, innovation and entrepreneurship, UMG fosters the development of services, platforms and business models in order to broaden artistic and commercial opportunities for our artists and create new experiences for fans.

UMG's catalog is marketed through two distinct divisions, Universal Music Enterprises (in the U.S.) and Universal Strategic Marketing (outside the U.S.). UMG also includes Universal Music Publishing Group, one of the industry's premier music publishing operations worldwide and Bravado, the leading provider of consumer, lifestyle and branding services to recording artists and entertainment brands around the world.