
Call Center Agent
3 weeks ago
Job Description
Employee Recognition and Rewards
Performance Bonus, Employee of the Month Award
Government Mandated Benefits Insurance Health & WellnessHMO
Company Equipment, Employee Discount, Free Meals, Open Workspace
Professional DevelopmentJob Training
Birthday Leave, Family Medical Leave, Maternity & Paternity Leave
Work-Life BalanceFlexible Hours
- Answer customer inquiries via phone, email, chat, or in person in a timely and courteous manner.
- Provide accurate information about products, services, policies, and procedures.
- Process orders, forms, applications, and requests.
- Handle and resolve customer complaints with empathy and professionalism.
- Escalate complex issues to the appropriate department when necessary.
- Maintain customer records by updating account information.
- Follow communication guidelines, policies, and procedures.
- Strive to meet or exceed customer satisfaction and service goals.
- Collect feedback and identify recurring issues to help improve customer experience.
- Strong communication and active listening skills.
- Problem-solving ability with a customer-first mindset.
- Patience, empathy, and the ability to remain calm under pressure.
- Basic computer and data entry skills.
- Ability to multitask, prioritize, and manage time effectively.
- High school diploma or equivalent (some roles may prefer additional education or experience).
Team Player English Language Call Centre Customer Service
Lexie Staffing & Business Consulting Company
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