Call Center Agent

3 weeks ago


Bulacan Philippines Staffing co. Full time

Job Description

Employee Recognition and Rewards

Performance Bonus, Employee of the Month Award

Government Mandated Benefits Insurance Health & Wellness

HMO

Company Equipment, Employee Discount, Free Meals, Open Workspace

Professional Development

Job Training

Birthday Leave, Family Medical Leave, Maternity & Paternity Leave

Work-Life Balance

Flexible Hours

  • Answer customer inquiries via phone, email, chat, or in person in a timely and courteous manner.
  • Provide accurate information about products, services, policies, and procedures.
  • Process orders, forms, applications, and requests.
  • Handle and resolve customer complaints with empathy and professionalism.
  • Escalate complex issues to the appropriate department when necessary.
  • Maintain customer records by updating account information.
  • Follow communication guidelines, policies, and procedures.
  • Strive to meet or exceed customer satisfaction and service goals.
  • Collect feedback and identify recurring issues to help improve customer experience.
  • Strong communication and active listening skills.
  • Problem-solving ability with a customer-first mindset.
  • Patience, empathy, and the ability to remain calm under pressure.
  • Basic computer and data entry skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • High school diploma or equivalent (some roles may prefer additional education or experience).

Team Player English Language Call Centre Customer Service

Lexie Staffing & Business Consulting Company

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