Team Lead

11 hours ago

Cebu City, Philippines GoTeam Full time

Lead high-performing teams while leveraging AI to make a global impact At GoTeam, you’ll coach, inspire, and develop Filipino talent to innovate, simplify lives worldwide, and grow as a global leader . Location: Cebu City | Work Setup: Onsite (first 6 months), then HybridShift: Night Shift (11 PM–8 AM PH Time) | Openings: 3 Key Perks & Benefits Up to ₱50,000 salary FREE AI Certification via Project 100K Company-provided laptop + second monitor Industry-best HMO for dependents + extended family ₱1M Life Insurance coverage 25 Paid Time-Off + 5 SIL (after 1 year) Wellness programs: Yoga, Sports Club, monthly team events Access to Exceed Institute, Masterclass, and LinkedIn Learning On-site allowance ₱200/day + salary loan access Exciting company raffles and referral bonuses Why This Role Matters At GoTeam , you won’t just lead teams—you’ll shape high-performing cultures while leveraging AI to simplify lives globally and highlight the Philippines as a hub of world-class talent and innovation . As a Leadership Coach, you will: Find Purpose: Coach team members to perform at their best and exceed client expectations. Unlock Possibility: Build strategic relationships and drive cross-functional success using AI and innovative tools. Accelerate Growth: Receive advanced AI training, mentorship, and career pathways to become a global leader. Key Responsibilities Conduct consistent 1:1 coaching and WIN:WIN performance agreements Lead client check-ins and manage cross-functional collaborations Handle escalations to ensure high-impact service delivery supporting retention and engagement Inspire your team while connecting their contributions to GoTeam’s global mission Who We’re Looking For Experience: 3+ years as a Team Lead in BPO or Shared Services Client relationship management, performance coaching, escalations, and retention initiatives Skills & Tools: Proficient with project management tools (Asana, Trello, ClickUp), communication platforms (Zoom, MS Teams), and CRM/ATS systems Familiarity with AI tools and productivity tech is a plus Non-Negotiables: Night shift availability (11 PM–8 AM PH Time) Willingness to work onsite in Cebu City (Hybrid after 6 months) Strong stakeholder communication and engagement Bonus Points: Experience handling Western clients & C-level stakeholders Knowledge of healthcare, IT, construction, or engineering Leadership or coaching certifications Why Join GoTeam Great Place to Work Certified (4 years in a row) 85% Employee Engagement Score AI-powered tools to multiply productivity and earnings 1,000+ team members and growing Mission: Provide 100,000 free AI certifications via Vjal Institute Culture: Innovation, inclusivity, growth How to Apply Apply & take our AI-powered on-demand interview via Multiplai Meet our Recruitment Team for a live conversation Proceed to client interview or assessment Receive your job offer – fast & transparent #J-18808-Ljbffr

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