CS Team Lead

3 days ago

Cebu City, Philippines Tahche Outsourcing Services Inc Full time

Customer Success Manager Team Lead Location: On-site, Cebu-based Employment Type: Full-time, Permanent Tahche is looking for an experienced Customer Success Manager (CSM) Team Lead to oversee and drive the Customer Success function. This role is management-level, leading a team of Customer Success specialists, advocating for clients, and ensuring long‑term business success through strong client relationships and data‑driven strategies. The ideal candidate is a strategic thinker, skilled in KPI development, team leadership, and client management advocacy, who can coach their team to deliver excellent outcomes while continuously improving Tahche’s client‑facing operations. About the Role As a CSM Manager, you will: Lead, mentor, and manage a team of Customer Success specialists. Develop and track KPIs for client accounts and your team to ensure high performance. Serve as the voice of the client, translating their needs into actionable initiatives internally. Identify opportunities for process improvements that enhance client satisfaction and operational efficiency. Collaborate cross‑functionally with Sourcing, Marketing, and Operations teams to resolve issues and implement solutions. Drive a client‑first culture within your team and Tahche, ensuring advocacy is central to all interactions. Monitor team and account health, proactively addressing risks and escalating issues when needed. Prepare strategic reports and insights for leadership and clients. Key Responsibilities Manage and coach a team of Customer Success specialists, fostering professional development and accountability. Own client relationships for high‑priority accounts and ensure their goals are met. Define, measure, and analyze KPIs for client success and team performance. Act as a strategic partner to internal stakeholders, driving initiatives to improve client experience and operational efficiency. Provide guidance to your team in troubleshooting client challenges and escalating complex issues. Use data to drive decision‑making, improve retention, and support revenue growth. Implement best practices and frameworks to standardize success operations across the team. Qualifications 5+ years of customer success, account management, or client services experience, including 2+ years in a management or team lead capacity. Proven ability to lead and mentor teams to achieve performance and client satisfaction targets. Strong understanding of KPI development, tracking, and reporting. Excellent communication and relationship‑building skills, able to manage both clients and internal teams effectively. Analytical mindset with the ability to translate data into actionable insights and improvements. Experience with CRM and analytics tools (HubSpot, Salesforce, or similar). Strategic thinker with a long‑term perspective and problem‑solving orientation. Character Traits Client‑focused and proactive Results‑driven and accountable Strong leadership and coaching skills Strategic thinker with operational excellence Collaborative, adaptable, and resilient under pressure #J-18808-Ljbffr

  • CS Team Lead

    6 days ago

    Quezon City, Metro Manila, , Philippines GoTyme Full time ₱1,200,000 - ₱2,400,000 per year

    About GoTymeGoTyme is a joint venture between the Gokongwei Group, one of the biggest conglomerates in the Philippines, and the Singapore-headquartered digital banking group Tyme. This venture combines the trusted Gokongwei brand, customer base, and distribution ecosystem with Tyme's globally proven digital banking technology and hands-on experience building...

  • CS Team Lead

    6 days ago

    Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Full time ₱1,200,000 - ₱2,400,000 per year

    Customer Success Manager Team LeadLocation: On-site,  Cebu-basedEmployment Type: Full-time, PermanentTahche is looking for an experienced Customer Success Manager (CSM) Team Lead to oversee and drive the Customer Success function. This role is management-level, leading a team of Customer Success specialists, advocating for clients, and ensuring...

  • CS Team Lead

    6 days ago

    Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc Full time ₱480,000 - ₱960,000 per year

    Customer Success Manager Team LeadLocation: On-site,  Cebu-basedEmployment Type: Full-time, PermanentTahche is looking for an experienced Customer Success Manager (CSM) Team Lead to oversee and drive the Customer Success function. This role is management-level, leading a team of Customer Success specialists, advocating for clients, and ensuring long-term...

  • Sr. HR Business Partner, Field

    3 weeks ago

    Cebu City, Philippines Amazon Full time

    Overview Sr. HR Business Partner, Field - CS - HR Amazon Cebu, Central Visayas, Philippines As the Sr. HR Business Partner, you will be responsible for the development of new programs that ensure adoption of Leadership Principals and values, across the site. You will also operate as the trusted partner to the Sr. Site leader and take an active role in...

  • Sr HR Business Partner Field

    3 days ago

    Cebu City, Philippines TALENTMATE Full time

    Role Overview As the Sr. HR Business Partner, you will be responsible for the development of new programs that ensure adoption of Leadership Principles and values across the site. You will also operate as a trusted partner to the Sr. Site leader and take an active role in developing coaching relationships along with developing the site leadership team. You...

  • CS Team Lead

    6 days ago

    Muntinlupa City, Philippines Gear Inc Full time

    Job Summary We are seeking a motivated Customer Service Team Lead to oversee daily operations for our Australian Telco client. The successful candidate will manage a team handling customer service and billing workflows, ensuring high-quality delivery and SLA compliance. This role also offers the opportunity to transition into coordination and service...

  • Software Team Lead

    2 weeks ago

    Davao City, Davao, Philippines Career Team Enterprises Full time ₱600,000 - ₱1,200,000 per year

    It's not just about the tech; it's about the peopleAt Career TEAM we work to "accelerate the human condition." Working on our state-of-the-edge portal Career EDGE, you will change lives and that's just the beginning You will be working with new technologies on enterprise products that serve a diverse population across the U.S. You will truly be a...

  • Lead Generation Specialist

    3 weeks ago

    Quezon City, Philippines Lead Advisors Full time

    About the Job: LeadAdvisors.com is looking for dynamic and motivated Lead Generation Specialists to join our team for a US-based campaign . If you have experience in sales, outbound calling, and handling US-based clients , this is the perfect opportunity to grow your career! You will be responsible for driving revenue by selling our financial services and...

  • Team Lead

    4 days ago

    Cebu City, Central Visayas, Philippines c7dd377c-8ca6-4249-86d1-b5f8ff0d2c41 Full time ₱900,000 - ₱1,200,000 per year

    About the job Team Lead ArchitectWe are looking for a highly skilled Team Lead Architect to lead a team of licensed architects responsible for reviewing, validating, and refining AI-generated architectural layouts. The role includes hands-on planning review, quality assurance, and ensuring compliance with architectural standards.This position includes...

  • Team Lead

    4 days ago

    Cebu City, Central Visayas, Philippines The Codebox Inc. Full time ₱900,000 - ₱1,200,000 per year

    About the job Team Lead ArchitectWe are looking for a highly skilled Team Lead Architect to lead a team of licensed architects responsible for reviewing, validating, and refining AI-generated architectural layouts. The role includes hands-on planning review, quality assurance, and ensuring compliance with architectural standards.This position includes...