
RC Lead
2 weeks ago
SPX Express Manila, National Capital Region, Philippines
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RC Lead - Operations, SPX Express (Albay)SPX Express Manila, National Capital Region, Philippines
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- Oversee daily hub operations, ensuring smooth and efficient functioning.
- Ensure adherence to established procedures, policies, and regulations.
- Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
- Drive continuous improvement in key performance indicators (KPIs) for the hub.
- Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
- Assist the Customer Support team with call-outs to resolve customer escalations.
- Coordinate with agency coordinators to manage and support agency teams.
- Handle additional tasks related to overall hub operations as needed.
- Oversee daily hub operations, ensuring smooth and efficient functioning.
- Ensure adherence to established procedures, policies, and regulations.
- Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
- Drive continuous improvement in key performance indicators (KPIs) for the hub.
- Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
- Assist the Customer Support team with call-outs to resolve customer escalations.
- Coordinate with agency coordinators to manage and support agency teams.
- Handle additional tasks related to overall hub operations as needed.
- Bachelor’s Degree or higher in related fields
- Has held a leadership role in a division or team, within a logistics or hub environment
- Minimum of 4 years experience in Supply Chain & Logistics Industry
- Experienced in e-commerce fulfillment
- Other tasks related to the operations of the hub.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Internet Marketplace Platforms and Technology, Information and Internet
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