RC Lead

2 weeks ago

Manila, Philippines SPX Express Full time
RC Lead - Operations, SPX Express (Albay)

SPX Express Manila, National Capital Region, Philippines

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RC Lead - Operations, SPX Express (Albay)

SPX Express Manila, National Capital Region, Philippines

3 days ago Be among the first 25 applicants

Join to apply for the RC Lead - Operations, SPX Express (Albay) role at SPX Express

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  • Oversee daily hub operations, ensuring smooth and efficient functioning.
  • Ensure adherence to established procedures, policies, and regulations.
  • Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
  • Drive continuous improvement in key performance indicators (KPIs) for the hub.
  • Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
  • Assist the Customer Support team with call-outs to resolve customer escalations.
  • Coordinate with agency coordinators to manage and support agency teams.
  • Handle additional tasks related to overall hub operations as needed.
Job Description
  • Oversee daily hub operations, ensuring smooth and efficient functioning.
  • Ensure adherence to established procedures, policies, and regulations.
  • Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
  • Drive continuous improvement in key performance indicators (KPIs) for the hub.
  • Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
  • Assist the Customer Support team with call-outs to resolve customer escalations.
  • Coordinate with agency coordinators to manage and support agency teams.
  • Handle additional tasks related to overall hub operations as needed.
Requirements
  • Bachelor’s Degree or higher in related fields
  • Has held a leadership role in a division or team, within a logistics or hub environment
  • Minimum of 4 years experience in Supply Chain & Logistics Industry
  • Experienced in e-commerce fulfillment
  • Other tasks related to the operations of the hub.
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Internet Marketplace Platforms and Technology, Information and Internet

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