CSR Healthcare Account

3 weeks ago

Quezon City, Philippines Jocson College Inc. Full time
CSR Healthcare Account - Completed 2 years in College with 6 months work experience Sagility

Location: Quezon City, National Capital Region (NCR)

Job Description

We are seeking candidates for the CSR Healthcare Account at Sagility. The ideal candidate should have:

  • At least a Bachelor's/College Degree, some college experience (but did not graduate) in any course.
  • Fresh graduates or entry-level applicants with a focus on Customer Service or equivalent.
  • Proficiency in English.
Responsibilities
  • Handle inbound calls using proactive customer service and call control techniques.
  • Create an exceptional customer experience through professional service, personalization, and value addition.
  • Retain existing customers/services by employing proactive consulting techniques.
  • Enhance product knowledge through ongoing training.
  • Operate systems and escalate issues appropriately for resolution.
  • Adhere to Sagility policies and maintain a positive attitude.
Additional Requirements
  • Strong interpersonal skills: positive, respectful, customer-focused.
  • Excellent command of English, including enunciation and grammar.
  • Ability to retain detailed information and solve complex problems.
  • Emotional sensitivity and professional attitude.
  • Knowledge of telephone etiquette.
  • Flexibility to work irregular hours, including evenings, weekends, and holidays in a 24/7 environment.
Additional Info
  • Salary: PHP 17,000 - PHP 20,000
  • Position: Full-time
  • Vacancies: 422
About Us

HGS Healthcare is a global leader in business process management and healthcare services, combining technology with healthcare expertise to enhance member and patient experiences through clinical, case management, engagement, provider solutions, payment integrity, claims, and analytics.

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