Junior Operations Manager

Junior Operations Manager eFlexervices is a BPO company with a legacy spanning 23 years, and we are dedicated to delivering exceptional quality and unwavering trust. At eFlex we’re your partners in success, matching talent with organizations to optimize performance, maximize efficiency, and foster growth. What we’re looking for We’re hiring a Junior Operations Manager to support the Operations Manager with People Management, Performance Management, and Productivity Management. You will foster a positive team environment, drive continuous improvement, and help achieve organizational goals. What you’ll be doing People Management Team Building and Leadership: Assist in creating a positive and inclusive team culture. Support recruitment, onboarding, and training of new team members. Foster team cohesion through regular communication, team‑building activities, and conflict resolution. Employee Engagement and Retention: Help implement strategies to enhance employee satisfaction and reduce turnover. Conduct regular check‑ins to understand needs and address concerns. Help develop and promote employee recognition programs. Professional Development: Help identify training and development needs. Assist in supporting career growth opportunities and succession planning. Encourage continuous learning and skill enhancement. Compliance and HR Policies: Ensure adherence to company policies, procedures, and relevant labor laws. Assist in managing employee records, attendance, and performance documentation. Participate in disciplinary actions and grievance handling as needed. Performance Management Goal Setting and KPI Management: Assist in defining clear performance metrics and KPIs. Support implementation of performance‑tracking systems and tools. Align team goals with organizational objectives and client expectations. Performance Evaluation: Participate in regular performance reviews and feedback sessions. Help analyze performance data to identify trends, strengths, and improvement areas. Collaborate with team leaders to develop action plans for underperforming employees. Coaching and Mentoring: Provide ongoing coaching and support to team leaders and members. Assist in developing individualized performance improvement plans (PIPs). Encourage a culture of continuous improvement and accountability. Recognition and Rewards: Support implementation of performance‑based recognition and reward programs. Ensure achievements and contributions are appropriately acknowledged. Promote a culture of excellence and high performance. Productivity Management Process Optimization: Assist in analyzing and improving operational processes and workflows. Support implementation of best practices and process automation. Monitor productivity metrics and identify bottlenecks or inefficiencies. Resource Allocation: Help ensure optimal allocation of resources, including personnel, technology, and budget. Assist in managing work schedules, task assignments, and workload distribution. Coordinate with other departments to ensure seamless operations and resource sharing. Technology and Tools: Support adoption and effective use of technology and tools for enhanced productivity. Assist in training team members on new systems and software. Monitor effectiveness of tools and recommend improvements or alternatives. Quality Assurance: Participate in developing and implementing quality control measures. Assist in monitoring and maintaining high standards of service delivery. Collaborate with teams to address issues and implement corrective actions. Qualifications and Requirements 5 to 10 years of experience as a Supervisor or Team Lead in a BPO handling US‑based accounts. Excellent verbal and written English communication skills. Proficient with MS Office and Google Suite. Experience using project management tools. Strong initiative and ability to work in a fast‑paced environment. Highly organized with an emphasis on accuracy and timeliness. Excellent attention to detail and ability to follow procedures. Team oriented, capable of handling multiple tasks under time pressure. Effective oral and written communication with all stakeholders. Ability to work in shifting schedules. Record of professional behavior and handling confidential information. Highly dependable with good attendance record. Demonstrated flexibility and adaptability to change. Benefits and Perks Living Our Values: Learning, personal growth, and a caring workplace culture. Competitive Compensation: Salary, comprehensive HMO coverage, and optical reimbursements. Flexible Work Options: Permanent work‑from‑home for those outside Baguio City; hybrid model in Baguio. Wellness Matters: Flexible vacation and sick leave for a healthy work‑life balance. Pathways to Success: Growth opportunities and career advancement support. Seniority Level Entry level Employment Type Full‑time Job Function Sales, General Business, and Education Industries: Wireless Services, Telecommunications, and Communications Equipment Manufacturing Interested candidates may refer or apply through the official company portal. #J-18808-Ljbffr