Customer Care Representative

1 week ago

Mandaluyong, Philippines San Miguel Corp. Full time

Select how often (in days) to receive an alert: Title: Customer Care Representative - Social Media Management Location: Ortigas, Pasig (ACD0), PH Date: Apr 11, 2025 REQUIREMENTS: Graduate of any four-year course Above average written and verbal communication skills Willing to work in shifting schedule Willing to work onsite (Mandaluyong City) Proven experience in customer service or social media management JOB SUMMARY: This role involves facilitation of the Company's social media presence, including keeping social media channels updated and brand-focused, and recommending new social media avenues and ways of connecting with audiences. KEY RESPONSIBILITIES: Manages Social Media Channels : Oversees company presence on Facebook, YouTube, Instagram, TikTok, Twitter, and other relevant platforms. Engagement : Actively comments and addresses concerns on social media. Customer Issue Resolution : Addresses customer issues, ensuring contract service levels and objectives are met.Inquiry Management : Responds to inquiries via calls, mobile phone calls, emails, etc. Reporting : Prepares consolidated reports as required by the business. Escalation : Properly escalates complex inquiries to supervisors or service providers. Lead Generation : Initiates cross-selling and up-selling activities. Confidentiality : Maintains strict confidentiality of sensitive information in compliance with the Data Privacy Act. Training: Successful candidates will undergo an Orientation and Training Program to equip them with the necessary skills for the role. #J-18808-Ljbffr

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