Processing Associate

3 weeks ago

Taguig, Philippines Willis Towers Watson Full time

Description

The Role

  • Managing personal work quality & delivery to meet or exceed the assigned targets for performance within their Skill Group, including
    • Customer Service scores/ratings
    • Quality Metrics
    • Productivity

Skills Group 1 Processor:

  • A Processor in Skills Group 1 should be proficient in the following activities and effectively and accurately undertake this work as requested by the Market Lead or MSM
    • Auto ID issuance
    • Basic midterm renewals
    • Cert Holder Clean-Up - for small to mid-sized accounts
    • Basic certificate renewal - for small to mid-sized accounts
  • Proficiency in these activities is supported by training in the following:
    • Completion of Basic Training including Willis Towers Watson 101 – An Introduction to P&C Courses (National Alliance) and passing the required testas outlined in training plan and performance expectations
    • System training including EPIC & Certificates on Demand (COD)
    • Cert Holder Clean Up training
    • Renewal training - AID & Certificates account complexity 1 and 1.5

Skills Group 2 Processor:

  • A Processor in skills group 2 is fully competent in performing the below tasks, no supervision or support required as requested by the Market Lead or MSM for account ranging in account complexity 1-3:
    • Auto ID issuance
    • Midterms - regardless of size or complexity
    • Cert Holder Clean-Up - regardless of size or complexity
    • Certificate renewal - regardless of size or complexity
    • AID Renewal - regardless of size or complexity
    • New account/client set up - regardless of size or complexity
    • Research Issues, handle escalations and resolve complex account inquires
    • Provide support to answer questions and transfer knowledge to less experienced processors
  • Proficiency in these activities is supported by training in the following:
    • CISR courses on a journey to certification.
  • Regardless of Skill Group, a Processor will need to demonstrate the following abilities:
    • Working knowledge of COD with the ability to:
      • Set up accounts
      • Renew accounts
      • Issue Auto ID and certificates
    • Actively pursues identifies and seeks support for opportunities to improve the current processes, services and ways of working
    • Self-motivated and self-directed personality that doesn’t require close supervision providing guidance on daily work
    • Ability to work effectively under stress and deadlines
    • Strong interpersonal & team collaboration skills
    • Effective communication skills in working with peers, leaders, clients, and others across the organization
Qualifications

The Requirements

  • 4-Year College degree in Business, Management, Finance or equivalent.
  • Minimum of 2 years work experience in Life or Non-Life Insurance.
  • Ability to multi-task and work under pressure.
  • Demonstrated proficiency in MS Office
  • Excellent communication skills
  • Strong analytical skills (details and accuracy oriented)
  • With reliable and stable wifi connection at home
  • With BPO backend | data entry experience preferred.

WTW is an Equal Opportunity Employer.

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