Project Coordinator

3 weeks ago

Philippines Qualfon Full time

Introduction Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Qualfon Role Overview The AI Simulation Specialist will serve as the primary project manager for all AI simulation-based training programs across Qualfon sites and client accounts. This role combines instructional design knowledge, operational coordination, and technology troubleshooting. The specialist will collaborate with Instructional Designers, Subject Matter Experts, operational leaders, and AI vendors to ensure successful design, implementation, adoption, and reporting of AI simulations that support frontline performance and upskilling. Objectives and Duties Program Management & Design Serve as the primary PM for all AI Simulation projects across multiple client accounts. Facilitate weekly or bi-weekly simulation performance meetings with stakeholders. Partner with Instructional Designers and Subject Matter Experts (SMEs) or Product Experts to co-design simulation content aligned with key business goals. Track and maintain the AI Simulation Inventory and ensure accurate documentation in the Application Inventory Excel. Tool Management & Troubleshooting Act as the main liaison with the AI Vendor, coordinating troubleshooting and feature requests. Troubleshoot user login and simulation issues in real time and elevate as needed. Add, update, and manage users within the AI simulation platform. Train operations leaders and users on how to access, set up, and use the AI simulation tools effectively. Reporting & Analytics Pull and validate usage reports (including cross-referencing reports from key stakeholders) prior to invoice processing. Gather performance and usage KPIs by account and site to demonstrate adoption, frequency, and outcomes. Identify key end-user points of contact (POCs) and work with them to increase engagement and performance. Stakeholder Engagement Partner with Procurement and Operations to drive ongoing adoption of the tool and explore expansion opportunities. Present data insights during client or internal meetings to demonstrate ROI and tool effectiveness. Required Skills & Qualifications Strong project management skills with the ability to manage multiple timelines. Excellent communication skills; able to liaise between technical teams and operations. Comfort in using Excel, pulling reports, and analyzing usage data. Ability to troubleshoot tech or login issues methodically. Preferred Experience managing L&D or tech-enabled training tools, especially AI or simulation platforms. Prior experience with SecondNature or similar AI simulation tools. Exposure to contact center operations or BPO industry. Familiarity with KPI tracking and instructional design basics. Detail-oriented and organized Tech-savvy and solution-oriented Data validation and analysis Seniority Level Associate Employment Type Full-time Job Function Training and Project Management Referrals increase your chances of interviewing at Qualfon by 2x Get notified about new Project Control Coordinator jobs in Philippines. Makati, National Capital Region, Philippines 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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