Manager, HR Operations Data and Reporting

Firm Summary

White & Case is an elite global law firm serving leading companies, financial institutions, and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.

With lawyers and staff operating from more than 47 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world’s key financial markets and our strengths in handling complex cross-border work. It’s not just about our global network of offices and shared services centers; it’s the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It’s one of the reasons we attract and retain cross-border work. Our lawyers are globally minded, enterprising, collaborative, and committed to excellence. Our people represent 90 nationalities and speak 80 languages.

The Manager, HR Operations—Data & Reporting will be responsible for the provision of People operational reporting and analytics. This includes overseeing standardized operational reporting, ad-hoc requests and working with the Business Intelligence Group (BI Group) to facilitate operational reporting using people data. This role will also provide ad-hoc people analytics on behalf of the People function, HR Shared Services (HRSS) and other Business Services Functions.

The role will work to drive efficiency across current reporting and to support team members within HR Operations (including HRIS and HRSS in Manila) to develop skills related to reporting, reporting tools and dashboards, value added commentary and insights.

The incumbent will contribute to the build of HR operational reports in PowerBI or other appropriate tools to ensure all people reporting is captured for delivery from the Firm’s central data repositories.

Trusted advisor or career coach, project manager or strategist, recruitment administrator, talent expert or experienced generalist? As part of our global People (Advisory) team, you can expect to utilize and develop your skills across every aspect of human resources and talent management.

Whilst traditional HR tasks are an important component of our work, we also apply this practical knowledge to high-level strategic initiatives that deliver on our employer value proposition to best enable and grow our business. We lead and manage significant projects to attract, retain and engage the best people, and we are recognized for our ability to get the job done.

We’re proud of our high performance work ethic, as well as the central role that we play in fostering a collaborative culture. Through extensive contact with partners and business services leaders, we are trusted to offer advice and implement changes that help our teams perform at the highest level and deliver outstanding client service. Working with us will enable you to become a great professional, and develop a uniquely broad range of experience to draw on throughout your career.

To perform this job successfully, an individual must be able to perform each essential duties listed below. These requirements listed below are representative of knowledge, skill and ability required for the position.

• Own the portfolio of all operational reporting, ad-hoc reporting requests and people analytics requests within the People function
• Capture reporting request requirements from business stakeholders and ensure business needs are accurately captured, understood and delivered
• Oversee documentation of guidance related to all BAU people reporting
• Develop reports in PowerBI and other tools and working with other resources developing reports in these tools on behalf of the People function
• As directed by the Senior Manager, HR Data and Reporting, work with HR Operations Leadership to establish efficient BAU reporting processes
• Review and migrate remaining HR operational reporting currently provided by HRSS team in Manila to be fully supported by the Global HR Data & Reporting team.
• Educate stakeholders (HR Business Partner team members and other functions) on effective conversations related to people data.
• Work closely with the BI Group to define, and test operational People dashboards developed within that group
• Act as an SME on all People data requests from the BI group for cross-functional dashboards.
• Participate in cross-functional reporting working groups, as required.
• Act as an escalation point within HR Operations for non-standard data requests from Business Development and Engagement & Development teams

• 4 - 6 years of relevant people/HR reporting and analytics experience.
• Substantial knowledge of Microsoft PowerBI reporting techniques and tools.
• Advanced Microsoft Excel knowledge
• Knowledge of other reporting tools, such as MS Access, Tableau, Qlik etc., a plus
• Knowledge of workforce analytics and planning in an agile environment
• Experience in coaching others in use of data and reporting tools
• Experience of working in a law firm preferred.
• Experience working both independently and in a team-oriented, collaborative environment is essential.
• Critical thinking and problem solving skills.
• Ability to be flexible and handle multiple large projects.
• Self-starter, able to drive and manage global projects with limited direction
• Strong organizational skills, attention to detail, and ability to work quickly and efficiently, prioritizing a varied workload with multiple stakeholders and shifting demands
• Demonstrate strong problem solving skills, process-driven mindset, resourcefulness and ability to meet responsibilities with minimal direct supervision
• Ability to manage stakeholder expectations by understanding stakeholder needs, determining alternatives to meet requirements and communicating appropriately.
• Excellent verbal and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences, at all levels
• Accountable team player with a constructive attitude, problem-solving and customer success mindset able to work effectively in a fast-paced environment with a geographically dispersed team
• High degree of confidentiality needed.

• Hybrid work set up
• This role reports to Senior Manager

The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.