Technical Support Specialist T3

2 weeks ago

Leyte, Philippines BOLDR PH, INC. Full time

A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world‑class Client experiences while creating access to dignified, meaningful work in communities worldwide. We are a global team, united by our desire to connect diverse people with shared values for boldr impact. We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner. LET’S START WITH OUR VALUES Meaningful connections start with AUTHENTICITY We do our best work by being CURIOUS We grow by remaining DYNAMIC Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE At the heart of great partnerships, we’ll always find EMPATHY WHAT IS YOUR ROLE As a Technical Support Specialist, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the client’s products and services. In this position, you will collaborate with various teams in handling the customer's needs to provide excellent customer service promptly and professionally. WHY DO WE WANT YOU We are looking for impact‑driven individuals passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic. WHAT YOU’LL DO Utilize your analytical and problem‑solving skills to troubleshoot various issues with stages, workflows, and integrations on the client’s platform, working cases to resolution. Work with integration partners to help identify and resolve issues. Submit bug reports, and work with the Engineering team to help resolve issues. Be one of the client’s main points of contact for their customer base. Serve as the “voice of the customer” and work side by side with the Engineering and Product teams to resolve bugs. Partner with the Customer Success Management team to deep dive into the product and resolve technical issues. Work on external projects that ultimately improve the client’s product and customer experience. Maintain internal documentation/best practices and create new materials as needed. Become a product expert. Perform other duties as assigned by the client. WHAT WE’LL LIKE ABOUT YOU Curious and authentic, just like us #beboldr An analytical and critical thinker, with an eye for even the most minute of details Passionate about client satisfaction and the tech industry Proactive and self‑motivated YOU HAVE… A BA/ BS or equivalent work experience At least 2‑3 years of working experience in customer‑facing role or technical support is required An intense curiosity about how things work Basic knowledge of cloud‑based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications Excellent verbal and written communication skills An ability to understand and communicate complex ideas to customers, both verbally and in written form Aptitude to quickly learn and navigate new technology, systems, and applications Nice to have requirements: Experience with Zendesk, Jira, and/or Salesforce Experience with Zapier or Workato Understanding of SQL Understanding of Ruby or Python #J-18808-Ljbffr

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