Technical Support Engineer

2 weeks ago

Leyte, Philippines Jobgether Full time

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Engineer in Philippines and Latin America . As a Technical Support Engineer, you will act as the primary technical liaison between developers and the platform, helping customers solve complex challenges and ensuring a seamless user experience. You will troubleshoot SDK and API issues, collaborate closely with engineering teams, and contribute to product improvements. Working in a fast-paced, fully remote environment, you’ll leverage your technical expertise to enhance customer success, shape platform capabilities, and grow your career alongside a global community of technology professionals. This role is ideal for proactive problem-solvers who enjoy supporting developers and working in a collaborative international setting. Accountabilities: Become a subject-matter expert on the platform and SDKs to guide customers effectively. Manage and respond to inbound technical support requests, providing troubleshooting, setup guidance, and best practices. Triage, reproduce, and report product bugs, collaborating with engineering teams to ensure timely resolutions. Work with developers to investigate and resolve customer-reported technical issues. Curate customer feedback through community channels and open-source repositories. Maintain and contribute to internal knowledge bases, technical guides, and demo materials. Support process improvements, documentation initiatives, and team-wide technical projects to enhance customer experience. Qualifications: 5+ years of experience in technical support, developer relations, or customer-facing engineering roles. Strong programming skills with Python and/or JavaScript (bonus: Ruby, PHP, or other dynamic languages). Solid understanding of modern software development workflows, including CI/CD, APIs, microservices, and debugging. Experience with performance monitoring, observability tools, or error-tracking platforms. Proven ability to write, debug, and troubleshoot code, with a strong interest in developer tools and open source projects. Excellent problem-solving, analytical, and communication skills, both written and verbal. Self-driven, organized, and able to manage priorities in a fast-paced, remote environment. Passion for helping developers succeed and improving user experiences through technology. Global work exposure with international teams and markets. Benefits: Competitive compensation aligned with top industry standards. Work-life balance with 15 days of paid annual leave and flexible arrangements. Learning and development opportunities for professional growth. Inclusive, collaborative, and high-performing work culture. Access to a supportive community of 25,000+ technology professionals. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. It compares your profile to the job’s core requirements and past success factors to determine your match score. Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.

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