Remote Technical Support Representative

Overview MCI Cabatuan, Western Visayas, Philippines. MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. Full-Time Hourly Position Remote Technical Support Representatives to provide technical assistance and troubleshooting support for a variety of clients across industries. In this role, you’ll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism. A strong proficiency in English, both written and spoken, is required. Candidates must have prior call center experience and reside within 80km of our office. What You’ll Need A high-speed internet connection An appropriate, quiet work environment High language proficiency in English Work-from-home experience Position Responsibilities Respond to inbound technical support requests via phone, chat, or email Diagnose and troubleshoot hardware, software, and network issues Guide customers through step-by-step solutions and escalate complex issues when necessary Document all customer interactions accurately in the system Maintain up-to-date knowledge of products, services, and support procedures Ensure customer satisfaction by providing timely and effective resolutions Follow company protocols and security guidelines when handling sensitive information Collaborate with internal teams to improve support processes and customer experience Meet performance metrics including resolution time, customer satisfaction, and attendance Qualifications Must be 18 years or older High school diploma or equivalent Previous call center experience Work from home experience Strong command of the English language Typing speed of 20+ WPM High speed internet connection Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Familiarity with Windows operating systems Skilled in troubleshooting and follow-up Able to multitask and self-manage effectively Excellent interpersonal skills Conditions of Employment Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Compensation & Benefits WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. HMO Coverage plus a dependent Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage Dental Coverage; In-house dental assistance worth ₱5,000 Free meal during training Career growth and learning Allowances for rice, clothing, laundry and meals Performance and loyalty bonuses Frequent disinfection, fogging of workplace Opportunities for growth and promotion Employee shuttle services Company retreats and off-site events Plus, more in-office rewards, raffles, recognition gifts, and treats What You Can Expect From MCI We offer benefits and incentives that go beyond a paycheck and tailor our offerings to fit the needs of our diverse team. Specific benefits may vary by geography, but the core commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and headset. May occasionally move about the office; may lift up to forty (40) pounds. Diversity and Equality We embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based on merit and qualifications. We are committed to a diverse and equal opportunity work environment and do not discriminate on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. About MCI (Parent Company) MCI helps customers take on CX and DX challenges differently, delivering industry-leading solutions and driving performance. MCI provides BPO, contact center services, IT Services, and related staffing and services. MCI employs 10,000+ professionals with 150+ client partners across multiple brands and locations. Disclaimer The purpose of this job description is to provide a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, and qualifications. The employer reserves the right to revise the description at any time. This description is not a contract of employment and does not guarantee employment. Seniority level Entry level Employment type Full-time Job function Information Technology Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at MCI by 2x Get notified about new Technical Support Representative jobs in Cabatuan, Western Visayas, Philippines. Lambunao, Western Visayas, Philippines 1 month ago Anilao, Western Visayas, Philippines 2 days ago We’re unlocking community knowledge in a new way. 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