Collections Associate

3 weeks ago

Mandaluyong, Philippines Eastwestbanker Full time

Overview Location: OrtigasCorporate Title: Collections AssociateWork Arrangement: Onsite EastWest Banking Corporation is one of the largest universal banks in the Philippines. Our Consumer Lending Team looks for experienced professionals to join us in Ortigas as a Collections Associate. Your main role is to meet collection goals while following BSP and other regulations. You'll collect overdue payments via calls, letters, and SMS, handle client requests such as reversals and updating information, negotiate payment arrangements, monitor productivity, and follow team strategies for improved performance. Responsibilities Perform collection efforts on delinquent accounts through callouts, collection letters, and SMS. Assess and initiate financial and non-financial client requests which include reversals, payment transfers, and updating of cardholder information with customer turnaround time. Negotiate special customer payment arrangement schemes for customers. Monitor own productivity attainments, and implement action plans discussed with the team head. All other tasks that may arise in the performance of the abovementioned. Qualifications Bachelor's/College Degree holder. Self-motivated and detail and result oriented. Good analytical, negotiation, and problem-solving skills. Collections related work experience is an advantage. Fresh graduates are welcome to apply. Willing to be assigned in Mandaluyong. Can start ASAP or after 30 days. Benefits Career development and training opportunities. Competitive salary package and benefits. Performance-based incentives and recognition programs to reward high-performing individuals. Opportunity to work with industry experts and be mentored by them. Defined career progression paths to guide you in your professional growth. Employment Type: Full-timeIndustry: Banking #J-18808-Ljbffr

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