Customer Care Representative

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAs Customer Care Representative, you’ll represent the account and interact with clients through various platforms of support and ensure their service- or product-related problems are addressed in a timely and efficient manner. As an employee of the Company, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment.**YOUR DAY COULD SEE YOU:*** Providing friendly and helpful customer service on platforms like TikTok, Shopee, and Lazada* Answering customer questions through chat about products, promotions, and orders* Handling complaints with care and solving issues on the first try* Helping customers with order tracking, returns, cancellations, and other common concerns* Collecting customer feedback and sharing it with the team to help improve our products and services* Working with other teams (like logistics or billing) to sort out more complex problems* Keeping up to date with product info, promotions, and company updates* Following company rules and making sure your work is accurate and detailed* Helping your teammates and stepping in when extra support is needed**A BIT OF YOU:*** You’re great at providing friendly, helpful customer service* You have good communication, listening, and organizational skills* You’re motivated, take initiative, and like to get things done* You can adapt quickly when things change at work* You’re flexible and open to working different shifts when needed# WHAT SUCCESS LOOKS LIKE FOR YOU* Achievement of pre-defined KPIs and SLAs.* Excellent feedback from customers, internal and external.Join the A-Team and experience the A-LifeAcquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to Please refer to our Privacy Policy at
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