Terminal Support Engineer

4 weeks ago

Makati, Philippines Payreto Full time

Payreto Makati, National Capital Region, Philippines As a Level 2 Terminal Support Engineer, you are responsible for all terminal‑related issues and the processing of technical inquiries regarding our Point‑of‑Sale systems. You proactively identify hardware or software issues in terminals, resolve them, or appropriately escalated with the vendor teams to restore services. What Will You Do? Installing and maintaining Point of Sale systems, software and interfaces Liaising with suppliers and coordinating activities with support partners and vendors Creating operating manuals, checklists, and training materials Championing daily operational coordination between customers, internal IT and specialist departments (including operational emergencies) Solving hardware, software, network, and communication problems in POS systems and related applications Organizing mass rollouts of terminal software, administration, creating and updating tickets Proactive monitoring of terminal health and issues and raising them with the vendors and merchants as required TMS (Terminal Management System) ownership and support What Should You Have? At least 2 years of experience working with or supporting OEM and/or bespoke software/hardware within the payments industry Experience in application support, release and incident management Solid experience with troubleshooting POS hardware & terminal software, network and communication problems (incl. TCP/IP and GPS) Experience working in multi‑vendor teams, raising issues and pushing for timely resolution of issues Verifone and MX51 experience is desired Ideally Microsoft Network certification, and/or CompTIA certs such as A+, Network+, Cloud+ Seniority Level Entry level Employment Type Full‑time Job Function Information Technology #J-18808-Ljbffr

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