HDSI: Service Engineer

4 weeks ago

Mandaluyong, Philippines RelianceUnited Full time

As a service engineer, he will perform the pre- and post-sales services requirements for sleep studies and CPAP machines for patients. He will have to ensure that SleepScienzzz machines, processes, and technology are at par with the standard.

Duties and Responsibilities

Performs pre and after sales services:

  • Demonstrates sleep products including positive airway pressure devices (CPAP), CPAP masks and peripherals to patients

  • Assist patients in basic troubleshooting of sleep devices and product

  • Performs CPAP calibration, setting, repairs, testing of parts, accessories

  • Recommends and endorse replacement, charges, or warranty claims

Sets up polysomnography systems:

  • Installs, configures, tests and evaluates polysomnography systems (sleep diagnostic equipment), computer hardware, software and networks

  • Troubleshoots remotely or on-site polysomnography systems

  • Provides support, including procedural documentation and relevant reports to the team and partner hospitals/ clinics

  • Initiates in the development and rollout of new applications or upgrades to team or partner hospitals/clinics

  • Conducts audit on sleep study performance, equipment and SOPs

Performs product quality control:

  • Tests run and checks package inclusion of PAP devices and oxygen concentrators

  • Rejects items failing to meet quality standards, facilitating defective product return and replacement

  • Prepares documentation of the inspection process including reports, warranty coverage and performance records

  • Recommends improvement measures to ensure quality control standards are met

  • Ensures data integrity (e.g., reliability, accuracy and readability), patient data confidentiality and data security against fraud and information hacking

Background and Qualifications

  • Candidates should have two years experience in computer-related software and hardware or machine repair services

  • At least a college graduate in engineering, IT or any computer related course

  • Technically competent

  • Flexible and able to multi-task; organized and systematic

  • Good communication skills and documentation efficiency

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