Chat Support for Seasonal Account

4 weeks ago

Cagayan de Oro, Philippines TORCH Solutions Full time

Overview

We are seeking enthusiastic and customer-focused Customer Service Representatives to work from home for a seasonal account. This is a full-time position located in Cagayan de Oro Misamis Oriental. As a Customer Service Representative, you will be a key point of contact for our valued customers, providing exceptional service and support.

Location: Within Cagayan de Oro City. HYBRID Set-up. Onsite Training for 3 weeks. Seasonal at most 3 months. Work from home equipment provided.

Responsibilities
  • Respond to customer inquiries and concerns via phone, email, and other communication channels
  • Provide accurate information and efficient resolutions to customer issues
  • Identify and escalate complex or sensitive customer cases as needed
  • Maintain detailed records of customer interactions and actions taken
  • Contribute to the continuous improvement of customer service processes and procedures
Qualifications
  • Strong communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner
  • Excellent problem-solving and critical thinking skills to effectively address customer needs
  • Demonstrated experience in a customer service or call centre environment, preferably in the Call Centre & Customer Service industry
  • Proficiency in using various digital tools and technologies to support customer interactions
  • Ability to work in a fast-paced, high-volume environment and remain calm under pressure
  • Commitment to providing exceptional customer service and contributing to a positive team environment

Apply now to join our growing team of Customer Service Representatives and be a part of our team.

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