
Chat Support for Seasonal Account
1 day ago
Overview
We are seeking enthusiastic and customer-focused Customer Service Representatives to work from home for a seasonal account. This is a full-time position located in Cagayan de Oro Misamis Oriental. As a Customer Service Representative, you will be a key point of contact for our valued customers, providing exceptional service and support.
Location: Within Cagayan de Oro City. HYBRID Set-up. Onsite Training for 3 weeks. Seasonal at most 3 months. Work from home equipment provided.
Responsibilities- Respond to customer inquiries and concerns via phone, email, and other communication channels
- Provide accurate information and efficient resolutions to customer issues
- Identify and escalate complex or sensitive customer cases as needed
- Maintain detailed records of customer interactions and actions taken
- Contribute to the continuous improvement of customer service processes and procedures
- Strong communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner
- Excellent problem-solving and critical thinking skills to effectively address customer needs
- Demonstrated experience in a customer service or call centre environment, preferably in the Call Centre & Customer Service industry
- Proficiency in using various digital tools and technologies to support customer interactions
- Ability to work in a fast-paced, high-volume environment and remain calm under pressure
- Commitment to providing exceptional customer service and contributing to a positive team environment
Apply now to join our growing team of Customer Service Representatives and be a part of our team.
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