Workforce Services Analyst

14 hours ago

Metro Manila Philippines Buscojobs Full time

Job Location: Pasig City, National Capital Region

Salary: From Php22,000.00 per month

Job Type: Full-time, Permanent

Pay details include paid training.

Ability to commute/relocate: Pasig - Reliably commute or planning to relocate before starting work (Required)

Job Description

Analyzes real-time demand patterns to ensure that sufficient number of slots are available across all lines of business to meet customer needs. Monitors queues in real-time for all lines of business. Makes real-time adjustments to optimize daily occupancy and utilization. Coordinates real-time updates to support team members. Addresses concerns requiring immediate response related to slots and attendance within their shift. Manages slot allocation on a per-docket and daily basis, ensuring staff is assigned efficiently to meet the demand/volume.

  • Workforce Services Analyst responsibilities include real-time monitoring and adjustment of slot allocation to meet customer demand.
Job Qualifications

Technical Skills

  • Computer literate and able to adapt to new technology.

Professional Skills

  • Attention to detail, organization, analysis, problem-solving.
  • Excellent verbal and written communication skills.
  • Ability to adapt to deadlines in a fast-paced environment.
  • College degree preferred but not required.

Additional benefits listed in the posting include health insurance, life insurance, and opportunities for promotion to permanent employee.

Note

Other postings in this feed describe additional Workforce/HR/Data Analyst roles with various locations and requirements. These entries include descriptions of responsibilities such as forecasting, scheduling, real-time adherence, data reporting, dashboards (Power BI/Excel), and Workday-related tasks. Some postings indicate regional applicant restrictions.

#J-18808-Ljbffr

  • Workforce Analyst

    17 hours ago

    , Metro Manila, Philippines Buscojobs Full time

    Job 1: Workforce Analyst - M & J Solutions Provider Inc. Pasig, Palawan Posted today Job Description Responsibilities Collect, review, analyze, and interpret relevant data to identify challenges in the workforce Prepare workforce and metrics analysis reports for business needs Provide recommendations to improve the workforce to reduce overheads and increase...

  • Workforce and Reporting Analyst

    2 weeks ago

    , Metro Manila, Philippines Five9 Full time

    Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...

  • Real Time Analyst

    1 week ago

    , Metro Manila, Philippines Buscojobs Full time

    Real Time Analyst Workforce (Wfm) (Eh 2228) Mandaluyong, National Capital Region Accenture Posted today Job Description Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world! Responsibilities Acts as 1st level of escalation of Intraday Analysts in terms of misses in...

  • Workforce Real time Analyst with Scheduling Experience

    2 weeks ago

    , Metro Manila, Philippines Optum Full time

    Workforce Real time Analyst with Scheduling Experience Workforce Real time Analyst with Scheduling Experience 1 day ago Be among the first 25 applicants Direct message the job poster from Optum Workforce Real Time Analyst with Scheduling experience JOB RESPONSIBILITIES : Analyzes and investigates Provides explanations and interpretations within area of...

  • Workforce Management Analyst I

    16 hours ago

    , Metro Manila, Philippines Buscojobs Full time

    Overview Workforce Management Analyst – Manila / Philippines (onsite where stated in each listing). Roles include real-time and intraday management of contact center resources to ensure appropriate staffing and service levels. This refinement preserves the original job information while removing irrelevant boilerplate and ensuring clean HTML structure. ...

  • Workforce and Reporting Analyst

    4 days ago

    Manila, National Capital Region, Philippines Five9 Full time $104,000 - $130,878 per year

    Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...

  • Workforce and Reporting Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Five9 Full time

    Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...

  • Workforce Real Time Analyst

    4 days ago

    Manila, National Capital Region, Philippines Equicom Services, Inc. Full time ₱400,000 - ₱1,200,000 per year

    Equicom Services Inc., is urgently looking for Workforce Analyst who are amenable for a work onsiteOffice Address: 3F Equicom Center 3308 Zapote St., Brgy. Sta. Cruz, Makati CityQualifications:Must possess a Bachelor's Degree in any fieldAt least 1 year of working experience as a Workforce Analyst in a call center setupExperience in eWFM, RTA, ESP is a...

  • Workforce Management

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Workforce Management Business Operations Analyst Muntinlupa, National Capital Region Posted today Job Description Responsibilities: Proper and timely clearing of customer bank payments against remittance details Analysis and timely disposition of long outstanding receipts posted as "On Account" to customer subledger Follow-up and coordination with local...

  • Workforce Management Analyst

    16 hours ago

    , Ilocos Norte, Philippines Buscojobs Full time

    Workforce Management Analyst – Philippines (Consolidated Roles) Posted recently. This description combines multiple Workforce Management Analyst postings across different companies. It outlines responsibilities, qualifications, and benefits for roles located in the Philippines. The content reflects the typical WFM responsibilities in call center and BPO...