Workforce Services Analyst
3 weeks ago
Job Location: Pasig City, National Capital Region
Salary: From Php22,000.00 per month
Job Type: Full-time, Permanent
Pay details include paid training.
Ability to commute/relocate: Pasig - Reliably commute or planning to relocate before starting work (Required)
Job DescriptionAnalyzes real-time demand patterns to ensure that sufficient number of slots are available across all lines of business to meet customer needs. Monitors queues in real-time for all lines of business. Makes real-time adjustments to optimize daily occupancy and utilization. Coordinates real-time updates to support team members. Addresses concerns requiring immediate response related to slots and attendance within their shift. Manages slot allocation on a per-docket and daily basis, ensuring staff is assigned efficiently to meet the demand/volume.
- Workforce Services Analyst responsibilities include real-time monitoring and adjustment of slot allocation to meet customer demand.
Technical Skills
- Computer literate and able to adapt to new technology.
Professional Skills
- Attention to detail, organization, analysis, problem-solving.
- Excellent verbal and written communication skills.
- Ability to adapt to deadlines in a fast-paced environment.
- College degree preferred but not required.
Additional benefits listed in the posting include health insurance, life insurance, and opportunities for promotion to permanent employee.
NoteOther postings in this feed describe additional Workforce/HR/Data Analyst roles with various locations and requirements. These entries include descriptions of responsibilities such as forecasting, scheduling, real-time adherence, data reporting, dashboards (Power BI/Excel), and Workday-related tasks. Some postings indicate regional applicant restrictions.
#J-18808-Ljbffr-
Workforce Analyst
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeJob 1: Workforce Analyst - M & J Solutions Provider Inc. Pasig, Palawan Posted today Job Description Responsibilities Collect, review, analyze, and interpret relevant data to identify challenges in the workforce Prepare workforce and metrics analysis reports for business needs Provide recommendations to improve the workforce to reduce overheads and increase...
-
Workforce Management Analyst
2 weeks ago
, Metro Manila, Philippines JPMorganChase Full timeJoin to apply for the Workforce Management Analyst (WFM) role at JPMorganChase If you're looking to support a Payment Solutions Center, from a workforce management perspective, you have found the right place. The Workforce Management team provides workforce products, technologies, scheduling, forecasting and real time support for the Payments Solution Center...
-
Workforce & Reports Analyst
2 weeks ago
, Metro Manila, Philippines Hyprwork Full timeOverview Hyprwork National Capital Region, Philippines Offer: $800-$900 Role: Report Analyst Responsible for analyzing staffing levels, phone system performance, and operational data to ensure efficiency and provide decision-making insights. Responsibilities Workforce ManagementForecast call/chat/email volumes and staffing requirements Create, maintain, and...
-
Workforce and Reporting Analyst
5 days ago
Manila, National Capital Region, Philippines Five9 Full time $104,000 - $130,878 per yearJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...
-
Workforce Management Analyst I
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeOverview Workforce Management Analyst – Manila / Philippines (onsite where stated in each listing). Roles include real-time and intraday management of contact center resources to ensure appropriate staffing and service levels. This refinement preserves the original job information while removing irrelevant boilerplate and ensuring clean HTML structure. ...
-
Workforce Real Time Analyst
5 days ago
Manila, National Capital Region, Philippines Equicom Services, Inc. Full time ₱400,000 - ₱1,200,000 per yearEquicom Services Inc., is urgently looking for Workforce Analyst who are amenable for a work onsiteOffice Address: 3F Equicom Center 3308 Zapote St., Brgy. Sta. Cruz, Makati CityQualifications:Must possess a Bachelor's Degree in any fieldAt least 1 year of working experience as a Workforce Analyst in a call center setupExperience in eWFM, RTA, ESP is a...
-
Supervisor, Workforce Management
3 days ago
Manila, National Capital Region, Philippines Ubiquity Global Services, Inc. Full time ₱400,000 - ₱800,000 per yearWe're hiring.The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly and quarterly goals. The RTA Supervisor works with the Workforce Manager and internal business leaders to determine corrective actions to mitigate events that impact...
-
Workforce Management Analyst
3 weeks ago
, Ilocos Norte, Philippines Buscojobs Full timeWorkforce Management Analyst – Philippines (Consolidated Roles) Posted recently. This description combines multiple Workforce Management Analyst postings across different companies. It outlines responsibilities, qualifications, and benefits for roles located in the Philippines. The content reflects the typical WFM responsibilities in call center and BPO...
-
Workforce Management Analyst
3 weeks ago
Manila, Philippines RSD Human Resource Management Consultancy Full timeRecruitment Team Manager - Executive Hiring at RSD Human Resource Management Consultancy What We're Looking For Qualifications: Minimum of 1 year of experience in any Workforce function (e.g., Real-Time Analyst, Forecaster, Scheduler, Capacity Planner). Extensive knowledge in capacity planning is a must. Must be willing to work on-site at either our Las...
-
Workforce Planning Senior Analyst
2 weeks ago
, , Philippines airbnb, Inc. Full timeAirbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic...