Workforce & Reports Analyst
3 weeks ago
Overview Hyprwork National Capital Region, Philippines Offer: $800-$900 Role: Report Analyst Responsible for analyzing staffing levels, phone system performance, and operational data to ensure efficiency and provide decision-making insights. Responsibilities Workforce ManagementForecast call/chat/email volumes and staffing requirements Create, maintain, and optimize schedules Monitor real-time adherence and occupancy Recommend staffing adjustments for peak/off-peak hours Reporting & AnalyticsBuild and maintain daily/weekly/monthly performance reports Analyze KPIs such as AHT, FCR, SLA, utilization, shrinkage, etc. Generate advanced reports and dashboards in Google Sheets (with automation and integrations) Develop and present reports in Looker Studio Track and analyze Aircall and other phone system analytics Support to OperationsPartner with Team Leads, QA, Training, and Sales to address gaps Provide performance insights at rep, team, and campaign level Support initiatives like PIP, compliance audits, and sales recovery tracking Skills & Qualifications Expert-level Google Sheets (formulas, pivot tables, macros, automation, API/data integrations) Experience with Aircall analytics and other VoIP/phone system reporting tools Proficiency in Looker Studio (dashboard creation and automation) Strong analytical and problem-solving skills Experience with BI/reporting tools (Power BI, Tableau, etc. is a plus) Prior BPO / call center / sales operations experience preferred KPIs Accuracy of forecasts vs. actual staffing On-time and error-free reporting delivery Quality and usability of reports/dashboards in Looker Studio & Google Sheets Insights provided that lead to measurable operational improvements Efficiency in automating and streamlining reports Seniorities Mid-Senior level Employment Type Full-time Industries Online and Mail Order Retail Get notified about new Report Analyst jobs in National Capital Region, Philippines. #J-18808-Ljbffr
- 
					
						Workforce and Reporting Analyst
7 days ago
, Metro Manila, Philippines Five9 Full timeJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...
 - 
					
						Workforce and Reporting Analyst
2 weeks ago
Manila, National Capital Region, Philippines Five9 Full time $104,000 - $130,878 per yearJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...
 - 
					
						Reporting Analyst
7 days ago
, Metro Manila, Philippines QBE Insurance Full timeJoin to apply for the Reporting Analyst role at QBE Insurance 1 year ago Be among the first 25 applicants Join to apply for the Reporting Analyst role at QBE Insurance Get AI-powered advice on this job and more exclusive features. Primary DetailsTime Type: Full timeWorker Type: EmployeeProduce analytics and reporting, map key reporting processes, document...
 - 
					
						Workforce Management Analyst
3 weeks ago
, Metro Manila, Philippines JPMorganChase Full timeJoin to apply for the Workforce Management Analyst (WFM) role at JPMorganChase If you're looking to support a Payment Solutions Center, from a workforce management perspective, you have found the right place. The Workforce Management team provides workforce products, technologies, scheduling, forecasting and real time support for the Payments Solution Center...
 - 
					
						Reporting Analyst
4 weeks ago
, Laguna, Philippines Straive Full timeOverview Job Description The Workforce Specialist in Reporting is responsible for creating, maintaining, and distributing workforce management reports and analytics. This role focuses on data analysis, report automation, and providing insights to support decision-making across the organization. Key Roles and Responsibilities Design and develop workforce...
 - 
					
						Sr. Reporting Analyst
3 days ago
, Metro Manila, Philippines TTEC Full timeSr. Reporting Analyst – TTEC Location: National Capital Region, Philippines (hybrid – either Pasay City or Bacolod). As a Senior Reporting Analyst working hybrid as needed by the business, you will be part of the Global Reporting and Analytics team. This role supports the department leadership by providing accurate financial reporting, data gathering,...
 - 
					
Workforce Analyst
6 days ago
Manila, National Capital Region, Philippines Cambridge University Press & Assessment Full time ₱35,000 - ₱47,000 per yearSalary:₱35,000 - ₱47,000- Location:Manila- Country:Philippines- Business Unit:Operations- Vacancy Type:Fixed Term- Closing Date:6 November 2025Meet the recruiterBeige SalesEmployment type: Fixed-Term/Secondment (6 months)Location: Makati City, Metro ManilaWork setup: We operate in a hybrid work environment, and we encourage applicants who are open to...
 - 
					
						Workforce & Reports Analyst
2 weeks ago
Manila, National Capital Region, Philippines Hyprwork Full time ₱900,000 - ₱1,200,000 per yearOffer: $800-$900– Role OverviewResponsible for analyzing staffing levels, phone system performance, and operational data to ensure efficiency and provide decision-making insights.Key ResponsibilitiesWorkforce ManagementForecast call/chat/email volumes and staffing requirementsCreate, maintain, and optimize schedulesMonitor real-time adherence and...
 - 
					
						Workforce Reporting Analyst
4 days ago
Manila, National Capital Region, Philippines ibex Full time ₱1,200,000 - ₱3,600,000 per yearThe Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc.Recommending establishment of new or modified reporting methods and procedures to improve report content and completeness of informationConferring with persons originating, handling, processing,...
 - 
					
						Procurement Reporting Analyst
3 days ago
, Metro Manila, Philippines QBE Insurance Full timeOverview Procurement Reporting Analyst role at QBE Insurance. Primary Details: Time Type: Full time; Worker Type: Employee. Responsibilities Produce analytics and reports, map key reporting processes, and document reporting requirements. Manage stakeholders during the requirements-gathering process and provide input into business decisions through data...