
Workforce & Reports Analyst
17 hours ago
Overview Hyprwork National Capital Region, Philippines Offer: $800-$900 Role: Report Analyst Responsible for analyzing staffing levels, phone system performance, and operational data to ensure efficiency and provide decision-making insights. Responsibilities Workforce ManagementForecast call/chat/email volumes and staffing requirements Create, maintain, and optimize schedules Monitor real-time adherence and occupancy Recommend staffing adjustments for peak/off-peak hours Reporting & AnalyticsBuild and maintain daily/weekly/monthly performance reports Analyze KPIs such as AHT, FCR, SLA, utilization, shrinkage, etc. Generate advanced reports and dashboards in Google Sheets (with automation and integrations) Develop and present reports in Looker Studio Track and analyze Aircall and other phone system analytics Support to OperationsPartner with Team Leads, QA, Training, and Sales to address gaps Provide performance insights at rep, team, and campaign level Support initiatives like PIP, compliance audits, and sales recovery tracking Skills & Qualifications Expert-level Google Sheets (formulas, pivot tables, macros, automation, API/data integrations) Experience with Aircall analytics and other VoIP/phone system reporting tools Proficiency in Looker Studio (dashboard creation and automation) Strong analytical and problem-solving skills Experience with BI/reporting tools (Power BI, Tableau, etc. is a plus) Prior BPO / call center / sales operations experience preferred KPIs Accuracy of forecasts vs. actual staffing On-time and error-free reporting delivery Quality and usability of reports/dashboards in Looker Studio & Google Sheets Insights provided that lead to measurable operational improvements Efficiency in automating and streamlining reports Seniorities Mid-Senior level Employment Type Full-time Industries Online and Mail Order Retail Get notified about new Report Analyst jobs in National Capital Region, Philippines. #J-18808-Ljbffr
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Workforce and Reporting Analyst
3 weeks ago
, Metro Manila, Philippines Five9 Full timeJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...
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Workforce Analyst
1 week ago
, Metro Manila, Philippines Buscojobs Full timeJob 1: Workforce Analyst - M & J Solutions Provider Inc. Pasig, Palawan Posted today Job Description Responsibilities Collect, review, analyze, and interpret relevant data to identify challenges in the workforce Prepare workforce and metrics analysis reports for business needs Provide recommendations to improve the workforce to reduce overheads and increase...
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Workforce and Reporting Analyst
2 weeks ago
Manila, National Capital Region, Philippines Five9 Full time $104,000 - $130,878 per yearJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...
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Workforce and Reporting Analyst
4 weeks ago
Manila, National Capital Region, Philippines Five9 Full timeJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...
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Workforce Services Analyst
1 week ago
, Metro Manila, Philippines Buscojobs Full timeJob Location: Pasig City, National Capital Region Salary: From Php22,000.00 per month Job Type: Full-time, Permanent Pay details include paid training. Ability to commute/relocate: Pasig - Reliably commute or planning to relocate before starting work (Required) Job Description Analyzes real-time demand patterns to ensure that sufficient number of slots are...
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Real Time Analyst
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeReal Time Analyst Workforce (Wfm) (Eh 2228) Mandaluyong, National Capital Region Accenture Posted today Job Description Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world! Responsibilities Acts as 1st level of escalation of Intraday Analysts in terms of misses in...
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Workforce Management Analyst
3 days ago
, Metro Manila, Philippines JPMorganChase Full timeJoin to apply for the Workforce Management Analyst (WFM) role at JPMorganChase If you're looking to support a Payment Solutions Center, from a workforce management perspective, you have found the right place. The Workforce Management team provides workforce products, technologies, scheduling, forecasting and real time support for the Payments Solution Center...
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, Metro Manila, Philippines Optum Full timeWorkforce Real time Analyst with Scheduling Experience Workforce Real time Analyst with Scheduling Experience 1 day ago Be among the first 25 applicants Direct message the job poster from Optum Workforce Real Time Analyst with Scheduling experience JOB RESPONSIBILITIES : Analyzes and investigates Provides explanations and interpretations within area of...
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Reporting Analyst
3 weeks ago
, Metro Manila, Philippines QBE Insurance Full timeJoin to apply for the Reporting Analyst role at QBE Insurance 1 year ago Be among the first 25 applicants Join to apply for the Reporting Analyst role at QBE Insurance Get AI-powered advice on this job and more exclusive features. Primary DetailsTime Type: Full timeWorker Type: EmployeeProduce analytics and reporting, map key reporting processes,...
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Reporting Analyst
4 days ago
, Laguna, Philippines Straive Full timeOverview Job Description The Workforce Specialist in Reporting is responsible for creating, maintaining, and distributing workforce management reports and analytics. This role focuses on data analysis, report automation, and providing insights to support decision-making across the organization. Key Roles and Responsibilities Design and develop workforce...