ITSM Process Owner
3 weeks ago
The ITSM Service Level Agreement (SLA) and Reporting manager is responsible for the requirement gathering, oversight of development, management of communication, maintaining of SLA and reporting definitions and delivery of inputs to Service Governance meetings. This role requires a highly self-motivated independent thinker to look outside the box for answers. The individual will need to work with operational and management teams across Enterprise Technology. This role will require the necessary skills to lead meetings, create presentations, document requirements, manage expectations and deliverables to defined timelines. The Role Drive the delivery of Enterprise Technology reporting and service level agreement requirements Drive the development of Service Delivery Dashboards for IT stakeholders to review the effectiveness of defined processes Create and maintain the Reporting and Service Level Agreement (SLA) policy manual Design, deliver and maintain the ownership of reporting for defined Enterprise Technology Governance meetings Oversight for the delivery of Enterprise Technology Power BI dashboards Responsible for the development of quality Reporting and SLA Knowledge articles Engage with the customer community via outreach programs for technology awareness, knowledge enhancement, and IT communications. Drive the development of SMART metrics from standardized processes to measure quality of service and identify areas which need improvement Expand communication across the group to better inform the colleague community with a consistent story using our ITSM framework. Engage in driving standardized ITSM processes to enable automated reporting capabilities to address compliance requirements including new business client requests and internal/external audit requirements The Requirement Bachelor's degree in Information Technology, Computer Science, or a related field 3-5 years prior experience in a process ownership role or manager of a service governance organization Previously led horizontal organization responsible for the development, revision, and execution of operational level ITSM processes Lifecycle management of ITSM processes at the enterprise level Ability to operationalize business specific processes into an ITSM support model Retain neutral position during process design, revision, and continuous improvement Lead process owners to ensure completeness, accuracy, and quality of ITSM processes Demonstrated IT service operations management leadership within a Fortune 500 scale operation or major international service solutions provider in a global 24 x 7 service delivery environment. Ability to quickly understand the applicability of industry best practices at the organization and tower level. Experience leading a managing ITSM processes in a matrixed management environment. Demonstrated ability to apply governance, regulatory / legal, and financial constraints to enterprise service management. Balance the interest of the enterprise and operational design in continuous improvement activities. Prior experience working in a hybrid support model with portion outsourced and portion insourced. Work setup: Hybrid, 4x a month reporting onsite Work location: BGC, Taguig City Work schedule: Mid shift -- Interested applicants may directly apply on this job post or send in their updated CV via #J-18808-Ljbffr
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ITSM Process Owner
1 week ago
Taguig, Philippines HR TechX Corp. Full timeJoin to apply for the ITSM Process Owner role at HR TechX Corp. The ITSM Service Level Agreement (SLA) and Reporting manager is responsible for requirement gathering, oversight of development, management of communication, maintaining of SLA and reporting definitions and delivery of inputs to Service Governance meetings. This role requires a highly...
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ITSM Process Owner
1 week ago
Taguig, National Capital Region, Philippines New York Global Consultants Inc. (NYGCI) Full time ₱900,000 - ₱1,200,000 per yearQualificationsThe RequirementBachelor's degree in Information Technology, Computer Science, or a related field3-5 years prior experience in a process ownership role or manager of a service governance organizationPreviously led horizontal organization responsible for the development, revision, and execution of operational level ITSM processesLifecycle...
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ITSM Process Owner
9 hours ago
Taguig, Philippines Cobden & Carter International Full timeDescription The ITSM Service Level Agreement (SLA) and Reporting manager is responsible for the requirement gathering, oversight of development, management of communication, maintaining of SLA and reporting definitions and delivery of inputs to Service Governance meetings. This role requires a highly self-motivated independent thinker to look outside the box...
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ITSM Process Owner
2 weeks ago
Taguig, National Capital Region, Philippines WTW Full timeDescriptionThe ITSM Service Level Agreement (SLA) and Reporting manager is responsible for the requirement gathering, oversight of development, management of communication, maintaining of SLA and reporting definitions and delivery of inputs to Service Governance meetings. This role requires a highly self-motivated independent thinker to look outside the box...
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ITSM Process Owner
2 weeks ago
Taguig, National Capital Region, Philippines Willis Towers Watson Full time ₱1,500,000 - ₱2,500,000 per yearThe ITSM Service Level Agreement (SLA) and Reporting manager is responsible for the requirement gathering, oversight of development, management of communication, maintaining of SLA and reporting definitions and delivery of inputs to Service Governance meetings. This role requires a highly self-motivated independent thinker to look outside the box for...
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ITSM Process Owner
3 days ago
Taguig, National Capital Region, Philippines Hrtx Full time ₱900,000 - ₱1,200,000 per yearThe ITSM Service Level Agreement (SLA) and Reporting manager is responsible for the requirement gathering, oversight of development, management of communication, maintaining of SLA and reporting definitions and delivery of inputs to Service Governance meetings. This role requires a highly self-motivated independent thinker to look outside the box for...
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ITSM Process Owner
5 days ago
Taguig, National Capital Region, Philippines People Matter PH Full time ₱1,800,000 - ₱3,600,000 per yearThe ITSM Service Level Agreement (SLA) and Reporting manager is responsible for the requirement gathering, oversight of development, management of communication, maintaining of SLA and reporting definitions and delivery of inputs to Service Governance meetings. This role requires a highly self-motivated independent thinker to look outside the box for...
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ITSM Process Owner
1 week ago
Taguig, Philippines WTW Full timeITSM Process Owner - Reporting and Metrics WTW Taguig, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the ITSM Process Owner - Reporting and Metrics role at WTW ITSM Process Owner - Reporting and Metrics WTW Taguig, National Capital Region, Philippines 1 day ago Be among the first 25 applicants Join to apply for...
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ITSM Process Owner
7 days ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱1,000,000 - ₱1,500,000 per yearLocation: Taguig Work Setup: Hybrid (4 times a month RTO) Headcount: 1 Shift: Mid Shift Status: Hiring ASAP Responsibilities:Drive the delivery of Enterprise Technology reporting and service level agreement requirements Drive the development of Service Delivery Dashboards for IT stakeholders to review the effectiveness of defined processes Create...
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ITSM Process Owner
3 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeLocation: Taguig Work Setup: Hybrid (4 times a month RTO) Headcount: 1 Shift: Mid Shift Status: Hiring ASAP Responsibilities Drive the delivery of Enterprise Technology reporting and service level agreement requirements Drive the development of Service Delivery Dashboards for IT stakeholders to review the effectiveness of defined processes Create and...
