Senior Manager, Process Improvement

4 days ago

Manila, Philippines GodHeir Services Full time

Senior Manager, Process Improvement (Service Excellence) Location: Multiple locations Work Setup: Onsite Schedule: Night Shift Start Date: Immediate The Service Excellence Senior Manager will lead and execute process improvement initiatives, partnering with senior leaders across the organisation to identify business challenges, perform data‑driven analyses, and deliver recommendations that enhance cost efficiency, customer experience, and demand management. If you are a seasoned Six Sigma professional seeking a dynamic role in process optimisation, this is your chance to drive impactful change In this position, you will spearhead innovative projects to meet operational and client objectives, maximising efficiency and financial performance. Key contributions include: Collaborating with cross‑functional teams to optimise efficiency metrics, achieve high performance standards, expand business opportunities, and enhance customer value through targeted projects; Assisting delivery teams in attaining top‑tier client performance levels via gap analysis and improvement initiatives; Supporting site operations to meet financial targets through high‑impact projects focused on revenue optimisation, risk mitigation, and cost reductions; Driving focus on key performance metrics for assigned areas; Performing regular audits and reporting to ensure adherence to contractual and regulatory standards (e.g., service agreements and government requirements); Partnering with leaders to maintain compliance with organisational policies and procedures; Validating control plans and governance frameworks; and Developing and maintaining operational excellence dashboards (e.g., project trackers, action item logs). Minimum Qualifications: Bachelor’s Degree in any field Six Sigma Greenbelt/Blackbelt and/or Lean Six Sigma certification At least 5 years of managerial experience in the BPO industry Proven leadership in operational areas such as Training, Quality, Workforce Management, or Operations Experience in change management, stakeholder engagement, and influencing without direct authority Strategic and innovative thinking capabilities Background in managing collections or similar accounts Solid foundation in process development and improvement Preferred Experience: Process improvement background in BPO environments 5+ years in process improvement roles At least 2 years of tenure in each of the last two organisations Completion of Greenbelt projects with success in improving KPIs like CSAT, AHT, etc. Current role as Manager or Senior Manager Apply now to elevate your career in process excellence Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Management and Manufacturing Industries: Technology, Information and Internet #J-18808-Ljbffr

  • Senior Manager, Process Improvement

    6 days ago

    Manila, National Capital Region, Philippines GodHeir Services Full time ₱1,200,000 - ₱3,600,000 per year

    Location:Multiple locationsWork Setup:OnsiteSchedule:Night ShiftStart Date:ImmediateCompensation:PHP 180,000 base pay + PHP 20,650 allowance, plus sign-on bonusThe Service Excellence Senior Manager will lead and execute process improvement initiatives, partnering with senior leaders across the organisation to identify business challenges, perform data-driven...

  • Senior Process Improvement Manager

    6 days ago

    Manila, National Capital Region, Philippines Michael & Associates Full time ₱1,500,000 - ₱2,500,000 per year

    Join Michael & Associates, Attorneys at Law, as a Senior Process Improvement Specialist and play a pivotal role in transforming our operational effectiveness. We are not just a law firm; we are a forward-thinking team committed to leveraging data and technology to enhance our services and client experience.In this key position, you will analyze existing...

  • Senior Manager Process Improvement

    6 days ago

    Manila, National Capital Region, Philippines Sage Metrics Services Full time ₱1,728,000 - ₱2,160,000 per year

    Role: Manager/Sr Manager Process ImprovementReports to: Senior DirectorWork set up: Work Onsite/HybridWork location: Clark, PampangaWork schedule: early night shift to night shift (weekends off)Target start date: before end of NovemberSalary and Benefits:• All in Package: 180k maximum• Performance incentive - quarterly• Relocation assistance - will be...

  • Process Improvement Manager

    4 days ago

    Manila, National Capital Region, Philippines GodHeir Services Full time ₱1,200,000 - ₱2,400,000 per year

    Job Posting: Senior Manager - Process ImprovementLocation: Metro ManilaSites: Shaw, Cubao / TaguigWork Setup: OnsiteSchedule: Night ShiftStart Date: ASAPCompensation: 180k base pay + 20,650 allowance, plus sign-on bonusQualifications:LSS Greenbelt CertifiedProcess Improvement experience in the BPO Setup is requiredAt least 5 years of experience in a Process...

  • Senior General Accounting Associate

    4 days ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱144,000 - ₱432,000 per year

    Company DescriptionAbout WristWristis the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics,...

  • Process Improvement Manager

    1 week ago

    Manila, National Capital Region, Philippines Hi-Deas Expedient Solutions Limited Full time ₱120,000 - ₱180,000 per year

    Role: Manager/Sr Manager Process ImprovementReports to: Senior DirectorWork set up: Work Onsite/HybridWork location: Clark, PampangaWork schedule: early night shift to night shift (weekends off)Target start date: before end of NovemberSalary and Benefits:• All in Package:180k maximum• Performance incentive - quarterly• Relocation assistance - will be...

  • IT Service Management Specialist

    3 weeks ago

    Manila, Philippines Global Process Manager Inc. Full time

    About Wrist Wrist is the world’s leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%. With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...

  • Account Manager

    4 days ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱900,000 - ₱1,200,000 per year

    About GarretsGarrets International operates as a division of the wider Wrist Group and represents one of the maritime Industry's largest and most accomplished catering companies within provision and stores consumables through a global network of accredited suppliers. We operate from our headquarter in Nørresundby (Denmark), but also have branches in...

  • Process Improvement Manager

    5 days ago

    Manila, Philippines TeleTech Holdings, Inc. Full time

    Your potential has a place here with TTEC’s award-winning employment experience. As a Process Improvement Manager working remotely in Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in The...

  • Supplier Relationship Manager

    3 days ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionAbout Garrets InternationalGarrets Internationalis a part of the Wrist Group. It is an experienced, always exploring maritime service partner operating in more than 700 ports and serving 35,000 seafarers worldwide. For more than 30 years, we have provided full service of provision and stores, persistently fuelling better lives on board...