Account Management Specialist

8 hours ago


Pampanga Philippines Maxicare Healthcare Corporation Full time

Overview Accountable for providing administrative assistance and support to the Sales Team, Direct Clients, Agents, and Brokers. Job Description Collaborates and liaises on customer requests to concerned parties to ensure timely completion of account management support. Provides administrative support to Sales Team, Direct Clients, Agents and Brokers. Collates data, prepares and submits weekly monitoring reports to immediate superior regarding concerns and other transactions endorsed by the Sales Team, Direct Clients, Agents and Brokers. Responds to inquiries from Direct Clients, Agents and Brokers, and collaborates with the concerned department on these inquiries. Responsibilities at Irregular/Intermittent Intervals Monitors and ensures accurate and timely feedback of account deliverables such as ID cards, claims reimbursements, and membership enrollment updates. Handles daily transactions received from various touch points and ensures requests are properly attended to. Coordinates with various departments to resolve general queries, concerns and complaints. Standard Responsibility Statements Strives to embody, commits to support and deliver the quality policy, objectives and initiatives of the organization; Communicates, engages, directs and supports people to contribute to the QMS effectiveness; Demonstrates commitment to customers by ensuring applicable statutory and regulatory requirements are determined, understood and consistently met; Abides by the QMS policies and procedures for the effective management and control of its processes; and Promotes and utilizes the Process Approach and Risk-based Thinking at work. Performs other RELATED functions that may be assigned BY THE IMMEDIATE SUPERIOR Job Specifications A. Skills 1. Educational Requirement: College Graduate of 4 or 5 year-course, preferably in Business Related Courses #J-18808-Ljbffr


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