Operations Supervisor

3 days ago

Taguig, Philippines Go-Get Data Consultancy Full time

Overview

Job title: Operations Supervisor (ANZ Domestic)

Work Setup: Brick and Mortar

Shift: Flexible Schedule

Salary: 35K max rate

Former employee of Teleperformance, either through a third party or directly. Not eligible for rehire

Must have worked in a BPO setting; experience in other sectors is not accepted

Responsibilities
  • General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
  • Call center-based customer support in response to a high volume of low complexity inquiries
  • Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
  • Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including
  • Acting as liaison between customers, production and distribution departments related to specific customer orders
  • Providing technical and non-technical customer support in a walk-in service center
  • Incumbents matching to this specialization are not compensated based on achievement of sales targets.
  • Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates.
  • Executes specialized projects and activities and typically works according to set principles.
  • Usually generates and initiates own workload and doesn't need instructions or guidelines.
  • Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product.
  • Positions at this level are expected to significantly improve the day-to-day activities/processes.
  • Manages and oversees the implementation of short-term activities within the team.
  • Decisions are of an operational nature within a defined scope.
  • Positions on this level delivers their share of professional responsibilities focusing on professional excellence.
  • Typically manages a team of Individual Contributor co-workers.
Qualifications

1-4 years experience as an Operations supervisor in a BPO setting

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