Operations Supervisor

4 weeks ago


Taguig, Philippines Go-Get Data Consultancy Full time

Overview

Job title: Operations Supervisor (ANZ Domestic)

Work Setup: Brick and Mortar

Shift: Flexible Schedule

Salary: 35K max rate

Former employee of Teleperformance, either through a third party or directly. Not eligible for rehire

Must have worked in a BPO setting; experience in other sectors is not accepted

Responsibilities
  • General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
  • Call center-based customer support in response to a high volume of low complexity inquiries
  • Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
  • Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including
  • Acting as liaison between customers, production and distribution departments related to specific customer orders
  • Providing technical and non-technical customer support in a walk-in service center
  • Incumbents matching to this specialization are not compensated based on achievement of sales targets.
  • Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates.
  • Executes specialized projects and activities and typically works according to set principles.
  • Usually generates and initiates own workload and doesn't need instructions or guidelines.
  • Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product.
  • Positions at this level are expected to significantly improve the day-to-day activities/processes.
  • Manages and oversees the implementation of short-term activities within the team.
  • Decisions are of an operational nature within a defined scope.
  • Positions on this level delivers their share of professional responsibilities focusing on professional excellence.
  • Typically manages a team of Individual Contributor co-workers.
Qualifications

1-4 years experience as an Operations supervisor in a BPO setting

#J-18808-Ljbffr
  • Operations Supervisor

    2 hours ago


    Taguig, National Capital Region, Philippines Magsaysay Shipping and Logistics Full time ₱1,200,000 - ₱2,400,000 per year

    Job DescriptionAdheres to the overall operating policies that supports identified infrastructure, govern business activities, and ensure that tasks are efficiently and consistently delivered.Build and maintain good and strong relationship with the customer putting DSC on their mind as their first choice logistics provider.Maintain efficient Factory Logistics...


  • Taguig, Philippines Ingram Micro Full time

    Overview Join to apply for the Supervisor, Sales Operations role at Ingram Micro . Responsibilities As a Sales Operations Supervisor , you'll lead a team of 17 support-level associates to drive operational excellence across our sales processes. You will evaluate and enhance sales programs, manage automation tools, and ensure accurate reporting of...


  • Taguig, Philippines AboitizPower Full time

    Strategy and Operational Planning Supervisor The Strategy and Operational Planning Supervisor shall be responsible for managing strategic and operational planning, ensuring effective budget cost management (OPEX and CAPEX), mitigating risks through a robust operational risk management plan, and overseeing the implementation of quality management system...


  • Taguig, Philippines R1 RCM Full time

    R1 RCM is seeking a skilled Operations Supervisor to manage the day-to-day activities of the team in Taguig, National Capital Region, Philippines. The successful candidate will be responsible for motivating the team to achieve organizational goals, developing and implementing a timeline to achieve targets, and delegating tasks to team members. Managing the...


  • Taguig, Philippines TASQ Staffing Solutions Full time

    About the Job: The Merchant Operations Supervisor will be tasked with taking care of the admin/merchant/clerk (partners) onboarding process, identifying potential risks in current processes, and providing insights to stakeholders. The perfect candidate should be comfortable mentoring and guiding a team, comfortable with people across the organization, and...


  • Taguig, Philippines PeekUp Philippines Corporation Full time

    Overview The Operations Manager plays a key leadership role in overseeing the daily operations of a ride-hailing business. This includes driver management, service quality, customer satisfaction, operational efficiency, regulatory compliance, and the implementation of strategic initiatives. The Operations Manager ensures smooth, safe, and efficient service...

  • Fleet Supervisor

    7 days ago


    Taguig, National Capital Region, Philippines Xceptional International Services and Safety Corporation (XISCO) Full time ₱318,816 - ₱956,448 per year

    A Fleet Supervisor oversees the management, maintenance, and operation of a company's vehicle fleet, ensuring efficiency, safety, and compliance with regulations.Key ResponsibilitiesVehicle Management: Fleet Supervisors are responsible for the maintenance and repair of vehicles, ensuring they are in good working condition and compliant with safety...


  • Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    Position: Operations Supervisor - Travel/Airline (Taguig) | Onsite Key Qualifications: Lead and oversee a team of customer service agents, ensuring performance goals are achieved and high-quality service is consistently delivered. Provide coaching, feedback, and professional development to team members to support skill growth and performance improvement. ...

  • Production Supervisor

    4 weeks ago


    Taguig, Philippines Regent Foods Corporation Full time

    Regent Foods Corporation is seeking an experienced and drivenProduction Supervisor to oversee the efficient and effective operations of our state-of-the-art food production facility. As the Production Supervisor, you will play a pivotal role in ensuring the smooth running of our manufacturing processes, optimizing productivity, and driving continuous...


  • Taguig, Philippines JinJoo Korean Grill and City Hot Pot Full time

    What you’ll be doing? Restaurant Supervisor is responsible for the overall operations of the dining area. Monitors the quality of food and service to achieve Sales and Profit. Ensure the satisfaction of customers and able to handle customer complaints effectively and efficiently. Maintain quality control for all food served. Coordinate with kitchen...