Assistant Vice President

2 days ago

Quezon City, Philippines Genpact Full time

Overview

Inviting applications for the role of Assistant Vice President - Operations Leader

Responsibilities
  • Engage operations and support functions for ensuring the success of the program and be accountable for handling clients and internal stakeholders, partnering with them to successfully run outsourced programs.
  • Lead and run an Operations team directly and be accountable for outcome metrics in accordance with the agreed SLA by the clients.
  • Understand performance measurements and manage day-to-day performance such as Productivity, Quality, Efficiency, Shrinkage, among others.
  • Identify and lead continuous improvement projects through Lean & Six Sigma tools to achieve better business outcomes.
  • Represent the Program independently in Customer Reviews and visits.
  • Balance critical issues and customer concerns.
  • Establish/maintain a customer-centric culture with outstanding customer relationship skills.
  • Demonstrate cross-functional teamwork and partnership skills.
Qualifications we seek in you
  • Prior experience in banking domain / industry.
  • Ability to handle big teams and create a culture of driving excellence across geographies.
  • Critical and analytical decision-making skills.
  • Initiative to refine procedures, notify senior management of potential issues, use tact, be discreet and diplomatic in servicing the client.
  • Experience demonstrating digital and analytics to drive the service line.
  • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation.
  • Make an impact – Drive change for global enterprises and solve business challenges that matter.
  • Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities.
  • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day.
  • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

#J-18808-Ljbffr

  • Vice President

    3 weeks ago

    Cebu City, Central Visayas, Philippines JPMorganChase Full time

    Overview Vice President - Business Support Management (Cebu). Join our Commercial and Investment

  • Assistant Vice President UCITS

    6 days ago

    Makati City, National Capital Region, Philippines Waystone Full time $80,000 - $120,000 per year

    Waystone leads the way in specialist services for the asset management industry.Partnering with institutional investors, investment funds and asset managers, Waystone builds, supports and protects investment structures and strategies worldwide.With over 20 years' experience and a comprehensive range of specialist services to its name, Waystone is now serving...

  • Vice President

    3 weeks ago

    Cebu City, Central Visayas, Philippines JPMorganChase Full time

    OverviewVice President - Business Support Management (Cebu). Join our Commercial and Investment Bank Business Support Management team as the Vice President, where you'll play a pivotal role in promoting superior administrative coverage and support for our global businesses. This is an exciting opportunity to lead a team of Executive Assistants, manage...

  • Vice President for Operations

    3 days ago

    Quezon City, Philippines Doza Group Inc Full time

    Join us and be part of a fast-growing company. Job Description: Vice President for Operations Position Overview The Vice President for Operations (VP of Ops) will oversee the day-to-day operations of the company’s construction projects, ensuring timely, cost-effective, and high-quality delivery. This role will also establish operational systems and...

  • Vice President for Operations

    1 week ago

    Quezon City, National Capital Region, Philippines Doza Group Inc Full time ₱1,500,000 - ₱2,500,000 per year

    Join us and be part of a fast-growing company.Job Description: Vice President for OperationsPosition OverviewThe Vice President for Operations (VP of Ops) will oversee the day-to-day operations of the company's construction projects, ensuring timely, cost-effective, and high-quality delivery. This role will also establish operational systems and strengthen...

  • Assistant Vice President

    6 days ago

    Quezon City, National Capital Region, Philippines VS Hotel Full time ₱2,000,000 - ₱2,500,000 per year

    About the RoleOur mother company is seeking a highly qualified and experienced Assistant Vice President (AVP) – Project Manager to lead and oversee the successful planning and execution of real estate construction projects. This role demands a strategic leader with proven technical expertise and the ability to manage multidisciplinary teams to deliver...

  • Fund ant Vice President

    2 weeks ago

    Makati City, National Capital Region, Philippines The Citco Group Limited Full time

    Assistant Vice President Legal Entity Governance and OversightJoin to apply for the Assistant Vice President Legal Entity Governance and Oversight role at The Citco Group Limited.Job DescriptionCitco, a market leader and pioneer in asset servicing since 1948, is seeking a dedicated professional to join our team. We serve hedge funds, alternatives,...

  • Fund ant Vice President

    2 weeks ago

    Makati City, National Capital Region, Philippines The Citco Group Limited Full time

    Assistant Vice President Legal Entity Governance and Oversight Join to apply for the Assistant Vice President Legal Entity Governance and Oversight role at The Citco Group Limited . Job Description Citco, a market leader and pioneer in asset servicing since 1948, is seeking a dedicated professional to join our team. We serve hedge funds, alternatives,...

  • Assistant Vice President

    5 days ago

    Quezon City, Philippines VS Hotel Full time

    Overview Our mother company is seeking a highly qualified and experienced Assistant Vice President (AVP) – Project Manager to lead and oversee the successful planning and execution of real estate construction projects. This role requires a strategic leader with proven technical expertise and the ability to manage multidisciplinary teams to deliver projects...

  • Vice President for Sales

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Shang Properties, Inc. Full time ₱2,000,000 - ₱2,500,000 per year

    Shang Properties, Inc.Since 1987, Shang Properties, Inc. has been a premier developer of luxury residences, high-end retail, and modern office spaces in the Philippines, known for elegant design, thoughtful functionality, and exceptional quality.About the RoleThe Vice President for Sales will lead and scale the Company's sales organization and grow the local...