Assistant Vice President

4 weeks ago

Quezon City, Philippines Genpact Full time

Overview

Inviting applications for the role of Assistant Vice President - Operations Leader

Responsibilities
  • Engage operations and support functions for ensuring the success of the program and be accountable for handling clients and internal stakeholders, partnering with them to successfully run outsourced programs.
  • Lead and run an Operations team directly and be accountable for outcome metrics in accordance with the agreed SLA by the clients.
  • Understand performance measurements and manage day-to-day performance such as Productivity, Quality, Efficiency, Shrinkage, among others.
  • Identify and lead continuous improvement projects through Lean & Six Sigma tools to achieve better business outcomes.
  • Represent the Program independently in Customer Reviews and visits.
  • Balance critical issues and customer concerns.
  • Establish/maintain a customer-centric culture with outstanding customer relationship skills.
  • Demonstrate cross-functional teamwork and partnership skills.
Qualifications we seek in you
  • Prior experience in banking domain / industry.
  • Ability to handle big teams and create a culture of driving excellence across geographies.
  • Critical and analytical decision-making skills.
  • Initiative to refine procedures, notify senior management of potential issues, use tact, be discreet and diplomatic in servicing the client.
  • Experience demonstrating digital and analytics to drive the service line.
  • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation.
  • Make an impact – Drive change for global enterprises and solve business challenges that matter.
  • Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities.
  • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day.
  • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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