Vendor Operations – Customer Facing

2 weeks ago

Metro Manila Philippines Buscojobs Full time

Service Delivery Manager – Makati City, National Capital Region

Salary: ₱ - ₱ (Y/Netrust Philippines Corporation). Posted 1 day ago.

Job Description

The Service Delivery Manager is responsible for leading the design, implementation, and management of the organization and client cybersecurity infrastructure and operations. This role ensures the protection of digital assets, compliance with regulatory requirements, and effective incident response. The manager will oversee technical teams, drive security initiatives, and collaborate with internal and external stakeholders to maintain a robust security posture.

Key Responsibilities
  • Develop and execute cybersecurity strategies aligned with organizational goals and regulatory requirements.
  • Lead and mentor a team of cybersecurity engineers and support staff.
  • Collaborate with executive leadership to assess risk and propose security enhancements and investments.
  • Oversee daily security operations including threat monitoring, vulnerability management, and incident response.
  • Manage Security Operations Center (SOC) activities, ensuring timely detection and resolution of security incidents.
  • Implement and maintain security tools such as SIEM, firewalls, endpoint protection, and intrusion detection systems.
  • Ensure compliance with relevant standards and regulations; conduct regular risk assessments and audits.
  • Lead the deployment and maintenance of cybersecurity infrastructure and technologies; provide technical guidance on secure architecture, network security, and cloud security.
  • Coordinate with IT and DevOps teams to integrate security into system design and development lifecycles.
  • Establish and manage incident response protocols and disaster recovery plans; lead investigations of security breaches and coordinate remediation.
  • Report incidents and risk metrics to senior management and stakeholders; promote cybersecurity awareness.
Qualifications
  • Bachelor’s degree in computer science, Information Security, or related field (master’s preferred).
  • Minimum of 7 years of experience in cybersecurity, with at least 2 years in a managerial role.
  • Strong understanding of security frameworks, technologies, and threat landscapes.
  • Excellent leadership, communication, and problem-solving skills; strong project management capabilities with experience in policy development and process establishment.
  • ITIL and/or Cobit 5 Certification is a plus.
  • Ability to interact with stakeholders at all levels and to communicate complex issues clearly.
Experience/Certifications (Preferred)
  • CISSP, CISM, CompTIA Security+ or CySA+, ISO/IEC 27001 Lead Implementer/Auditor as applicable.
Work Setup
  • Office/Hybrid options; standard hours 8:00 AM – 5:00 PM, Monday to Friday. Flexibility for on-call or after-hours work as needed.
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