Quality Review Specialist-2

Quality Review Specialist 2 jobs in Manila

Quality Review Specialist 2 — PHILIPPINE TRANSPORTATION LINES (Makati, National Capital Region, PHILIPPINE TRANSPORT MARINE CARRIERS, INC.)

Posted today

Job Description

JOB SUMMARY

The role of Quality Assurance Specialist will be responsible for streamlining, simplifying, and improving the operation’s end-to-end processes, driving a continuous improvement culture, with systems & tools to drive productivity.

Responsibilities

• Help define process quality issues, measure current process performance, analyze root cause defects, and develop targeted process improvement opportunities
• Perform data gathering, root cause analysis, and performance trending in order to develop appropriate process control changes
• Work with the team to recommend appropriate changes in process/approach
• Monitoring the efficacy of updated workflows
• Help the team to stay up to date with the latest business practices and technologies
• Overseeing the implementation of revised company processes and workflows

Qualifications

• Bachelor’s degree in Industrial Engineering
• Three to five years of experience working on projects related to quality assurance and process improvement
• Must be well-versed on ISO certification process
• Strong analytical and client-focused process problem-solving experience

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company events
• Free parking
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• 13th month salary
• Performance bonus

Ability to commute/relocate: Makati City: Rel iably commute or planning to relocate before starting work (required)

Quality Assurance / Quality Control / Document

Manila, Metropolitan Manila

PHILIPPINE COLLEGE OF CRIMINOLOGY

Posted today

Job Description

The organization is looking for Document Controller/QA/QC to handle intake, management, and storage of documents. Responsibilities include reviewing, processing, filing documentation, managing documentation operations, monitoring internal processes, determining quality, engaging with students, and gathering feedback.

Responsibilities:

• Handling intake, scanning, verification, and storing documents
• Filing and archiving relevant documentation
• Retrieving files for employees and customers
• Designing templates for documents and databases
• Checking and editing documents for accuracy and compliance
• Controlling the flow of documents in and out of the department
• Reporting errors or developments regarding document storage
• Ensuring secure destruction and disposal of sensitive documents
• Updating and maintaining document management systems and physical records
• Maintaining the security of confidential documents
• Assisting employees with accessing documents
• Developing quality control processes
• Engaging with students and gathering product feedback
• Producing statistical reports on quality standards
• Improving efficiency

Requirements:

• Bachelor's degree in business administration, industrial engineering, or similar
• 1-2 years experience in document management/archiving/records management
• Excellent grasp of Microsoft Office
• Good typing and report writing skills
• Detail-focused document organizing abilities
• Familiarity with regulations on document keeping and handling
• Time-oriented approach to handling queries and tasks
• LEAN SIX SIGMA CERTIFICATE

Interested applicants contact Khenz Goling. Walk-in at 641 Sales St. Quiapo Manila. Nearest landmarks: LRT 1 Carriedo Station, LRT 2 Recto Station, Quiapo Church.

Salary: Php20,000.00 - Php25,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• 13th month salary

Ability to commute/relocate: Manila: Rel iably commute or planning to relocate before starting work (required)

Quality Assurance / Quality Control / Document

Manila, Metropolitan Manila

PHILIPPINE COLLEGE OF CRIMINOLOGY

Posted today

Job Description

Document Controller/ QA/QC role as above, handling intake, management, and storage of documents, review, processing, filing, and ensuring quality of internal processes. Includes engagement with students and gathering feedback. Responsibilities and requirements are as described in the prior section.

Quality Assurance Supervisor (Fintech or Bpo)

Mandaluyong, National Capital Region ONLINE LOANS PILIPINAS FINANCING, INC.

Posted today

Job Description

Job Highlights: 15 VL & 15 SL upon regularization, pro-rated; HMO with one dependent upon regularization; 7.5 unused VL conversion and 10 unused SL conversion

Responsibilities:

• Audits and Quality checks of Operations and Collections Departments
• Data gathering and root cause analysis; recommend changes to improve opportunities and processes
• Provide regular reports on process performance
• Provide feedback, coaching, and training to improve performance
• Investigation of fraud and unwanted activities
• Participation in cross-functional projects to optimize processes
• Process improvement to raise quality of products and services
• Flexibility to assist other teams

Skills:

• Knowledge of Products, Technology and Competition
• Strong communication and listening skills
• Experience in data gathering and root cause analysis
• MS Office proficiency
• Shorthand literate
• Willingness to work holidays, extended hours, weekends
• Experience in coaching QA agents and process documentation
• Process improvement experience (preferred)

Desirable: Diligent, Honest, Flexible, Team-oriented, Open to feedback, Detail-oriented, Accountability

Salary: Php25,000.00 - Php30,000.00 per month

Benefits:

• Company Christmas gift
• Work from home

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary
• Performance bonus

COVID-19 considerations: All applicants must be fully vaccinated.

Ability to commute/relocate: Mandaluyong City: Rel iably commute or planning to relocate before starting work (required)

Education:

• Bachelor's (preferred)

Experience:

• Document management systems: 3 years (preferred)

Language:

• English (preferred)

License/Certification:

• Lean Six Sigma Certification (preferred)

Quality Assurance Supervisor (Fintech or Bpo)

Manila, Metropolitan Manila

ACCENTURE

Posted today

Job Description

Quality Assurance Analyst for BPO

Job Description : Go through a faster and more convenient recruitment process; duties include performing quality reviews, tagging dissatisfied responses, maintaining CSAT, resolving disputes, providing feedback, coaching agents, preparing and delivering quality meetings, quality reporting, supporting other WAs, ensuring knowledge of aligned towers, measuring adherence, improving cross-channel communication, detecting and reporting issues, escalating as needed.

Qualifications:

• Open to college graduate or undergraduate with relevant experience
• At least 3 years of QA experience in BPO
• Excellent verbal and written English
• Ability to adapt to workflow changes
• Mastery of customer communication

How to apply? Why join Accenture? Competitive salary, bonuses, night differential, inclusive benefits, paid leaves, HMO from day 1, life insurance, stock purchase plan, retirement plan, flexible work arrangements, accessible locations.

Experience:

• QA in BPO: 3 years (preferred)

Note: Terms and conditions apply

#J-18808-Ljbffr

---