Quality Team Lead

1 day ago

Taguig, Philippines Tech Mahindra Full time

Get AI-powered advice on this job and more exclusive features.

Work Where People Matter

At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making a real difference for customers around the world.

Why You’ll Love It Here
  • Growth you can see – promotions and career paths await
  • Learning that sticks – trainings to sharpen your skills
  • A workplace that cares – inclusive, supportive, and people-first
  • Rewards when you refer friends to join the team
What You’ll Do
  • Lead and mentor the quality team to ensure high performance
  • Drive process improvement initiatives and apply quality tools for performance measurement and standardization
  • Ensure strict process compliance across operations
  • Plan and manage effective resource utilization aligned with process targets
  • Monitor and track process parameters critical to quality and performance
  • Adopt best practices to consistently meet and exceed SLA requirements
  • Contribute to both short-term and long-term process goals
  • Ensure client quality targets are consistently achieved and surpassed
  • Champion quality initiatives across the team
What We’re Looking For
  • Undergraduate or graduate in any discipline
  • 3–4 years of relevant experience in BPO transactional quality
  • Excellent written and verbal communication skills
  • Strong people management and leadership capabilities
  • Exceptional interpersonal and influencing skills
  • Strategic thinker with the ability to develop business plans
  • Business-oriented mindset focused on growth, revenue, and opportunity
  • Proficient in Excel, quality tools, data analysis, and reporting
  • Strong problem-solving and lateral thinking abilities
About Tech Mahindra Philippines

We’re a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we’re home to thousands of talented professionals who value growth, diversity, and teamwork.

If you’re ready for a role where you can grow, make a difference, and enjoy the ride — we’d love to meet you. Apply today and let’s get started.

#J-18808-Ljbffr

  • Quality Team Lead

    6 days ago

    Taguig, National Capital Region, Philippines Tech Mahindra Full time ₱900,000 - ₱1,200,000 per year

    We're Hiring: Quality Team Lead (BPO)Work Where People MatterAt Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the...

  • Quality Assurance/Analyst

    3 days ago

    Taguig, Philippines IOPEX Technologies Philippines Full time

    Learn and Inspire. Join us now! We are hiring for passionate and talented QA Team Lead for our awesome team! Responsibilities: • Develop and implement quality assurance processes and procedures to identify and address any gaps or issues • Monitor the performance of the customer service team and provide regular feedback and coaching to drive continuous...

  • Operations Quality Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,500,000

    Job SummaryThe ideal candidate will spearhead quality assurance initiatives to drive continuous improvement in customer satisfaction and operational efficiency.Key Responsibilities:Develop and implement quality assurance frameworks and procedures to identify and address any gaps or issues.Monitor the performance of the customer service team and provide...

  • Operations Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines beBeeOperations Full time ₱1,800,000 - ₱2,000,000

    Job Title: Operations Team LeadWe are seeking an experienced team lead to oversee the day-to-day operations of our finance and administrative teams. This role will involve leading a team of professionals, overseeing project management, and ensuring smooth workflow transitions.Lead and supervise teams handling financial management and administrative...

  • Quality Analyst

    3 days ago

    Taguig, Philippines IOPEX Technologies Philippines Full time

    Grab the opportunity, achieve your highest potential. Join us today! We are looking for awesome and talented leaders for our growing awesome team. Requirement: • Should have at least 1 year of relevant experience as a Team Lead/Manager on a BPO set up • Must be willing to work onsite a nigh/shifting schedule at Bonifacio Global City,...

  • FSQA Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines HelloConnect Full time $70,000 - $120,000 per year

    About Us*HelloConnect*HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...

  • FSQA Team Lead

    5 days ago

    Taguig, Philippines HelloConnect Full time

    Overview Be among the first 25 applicants HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila,...

  • Receivables Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines beBeeOperations Full time ₱60,000 - ₱75,000

    Job OverviewThe Receivables Team Lead position is responsible for managing day-to-day operations, overseeing staff performance, and ensuring compliance with established standards. This role requires strong leadership, communication, and organizational skills to drive team success.Key Responsibilities:Manage account inventories, report progress to leadership,...

  • Quality Engineering Lead

    1 week ago

    Taguig, National Capital Region, Philippines beBeeAutomation Full time ₱1,477,120 - ₱2,476,480

    About UsWe are a leading IT professional services company with centres of technical excellence across Australasia. With over 6,200 people, we are committed to developing and growing our capability across Asia.We have a strong track record of delivering innovative, cost-effective digital and technology solutions to our clients. Our teams are dynamic and...

  • Insurance Team Lead

    3 days ago

    Taguig, Philippines Arch Global Services Philippines Full time

    Get AI-powered advice on this job and more exclusive features. The Premium Operations Team lead will oversee a delivery team with a focus on production levels, service level agreements, quality and process improvement. This position utilizes insurance operations and finance expertise along with LEAN principles to deliver quality service with a focus on team...