Quality Team Lead

4 weeks ago

Taguig, Philippines Tech Mahindra Full time

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Work Where People Matter

At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making a real difference for customers around the world.

Why You’ll Love It Here
  • Growth you can see – promotions and career paths await
  • Learning that sticks – trainings to sharpen your skills
  • A workplace that cares – inclusive, supportive, and people-first
  • Rewards when you refer friends to join the team
What You’ll Do
  • Lead and mentor the quality team to ensure high performance
  • Drive process improvement initiatives and apply quality tools for performance measurement and standardization
  • Ensure strict process compliance across operations
  • Plan and manage effective resource utilization aligned with process targets
  • Monitor and track process parameters critical to quality and performance
  • Adopt best practices to consistently meet and exceed SLA requirements
  • Contribute to both short-term and long-term process goals
  • Ensure client quality targets are consistently achieved and surpassed
  • Champion quality initiatives across the team
What We’re Looking For
  • Undergraduate or graduate in any discipline
  • 3–4 years of relevant experience in BPO transactional quality
  • Excellent written and verbal communication skills
  • Strong people management and leadership capabilities
  • Exceptional interpersonal and influencing skills
  • Strategic thinker with the ability to develop business plans
  • Business-oriented mindset focused on growth, revenue, and opportunity
  • Proficient in Excel, quality tools, data analysis, and reporting
  • Strong problem-solving and lateral thinking abilities
About Tech Mahindra Philippines

We’re a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we’re home to thousands of talented professionals who value growth, diversity, and teamwork.

If you’re ready for a role where you can grow, make a difference, and enjoy the ride — we’d love to meet you. Apply today and let’s get started.

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